Avis Car Rental

Very shady... It's clear I'm not the only person who would advocate avoiding doing business here. They are very deceitful and will over charge wherever they can. Just google Avis over charged me and you'll find an overwhelming number of people being screwed over by Avis. We recently got a car for my parents and my dad was talked into getting their additional liability coverage even though he was already covered through his own insurance and through the card that was used for the rental. This was't the issue though as that was my fathers fault for not knowing. The issue came with the bill when it was apparent that they not only charged for the liability insurance but also road side assistance and loss damage waiver. This ended up being $783. Who would pay that much for insurance on a vehicle you only will have temporarily. That is almost as much as they pay to insure their two vehicles for the entire year. No one in their right mind would agree to that. Also don't try to work with their customer service as they will just tell you too bad and never even open up a case for you. It takes a lot for me to write a bad review for a company but this put me over the edge. What a JOKE!
1 9 years ago (04-01-2018)

Was charged for insurance I didn't request or need as my own car insurance covers rentals. Talked with the manager and was told "too bad it was signed for" I said nothing was discussed with me about insurance, I never received any paperwork until I returned the car. They were dismissive and basically didn't care to discuss the matter. I will never rent with them again and will tell my business associates to avoid this company.
1 9 years ago (03-01-2018)

Long story short, they charged me twice for my reservation and the manager wouldn't even speak to me, he didn't talk to the employee about her mistake, kept saying they sent my return to their financial department. I was calling twice a week. I called the main Avis customer service after a month of not getting my money back. Finally got my refund today and they didn't do anything to compensate for this mess they caused me. If you rent from them you better cross your fingers nothing goes wrong because they don't care about you. Worst customer service ever. But shout out to Patty who is the only competent employee there.
1 10 years ago (15-03-2017)

Cars were nice and clean. Everything was great. Will for sure rent cars from them again
5 10 years ago (03-04-2017)

Everything was super smooth, customer service was great, and I enjoyed the vehicle I was in!
5 10 years ago (28-07-2017)