Hughes Pools & Spas

Would give no star if possible. We called them because we were told they were the best around for pool repair and installation . We wanted to have someone come out to determine what repairs needed to be done to have our pool working properly for summer. Called, told them what was needed, the lady said Mr. So and so would call me back tomorrow to schedule an appointment . No one ever called. I called back three more times with the same experience. No one has called to set up an appointment . If they are this bad at setting up an appointment can you imagine how terrible it would be to work with them? Terrible!
1 7 years ago (18-04-2018)

My wife and I wanted a pool and could never get Hughes Pools to follow-up with us. We talked to two different employees (both of which were knowledgeable and pleasant to speak with), left all of our contact information, and still haven't heard back from them 4 weeks later. If customer service was this poor before we had a pool we could only assume it would get worse after they had our money. No thanks.
2 8 years ago (07-07-2017)

Great place for all my Green Egg supplies, friendly people
4 8 years ago (19-11-2017)

Love Hugh's pool, they always treat me right, been with them for over 13 years never had a problem with them or thier services. Would recommend them to anyone. Thanks you....
5 9 years ago (23-01-2017)

I put a pool in many years ago. When the deck was put in, it did not drain because the fall was not correct. Rather than make them redo that part of the deck I let them talk me into a plastic channel drain being put into the deck instead. I was told if I had a problem with it they would take care of it. The plastic was not good material and has broken and leaked and allowed water to collect around my liner. I called and asked to have someone look at it and was told by their sales people they would not do anything. I called on three different occasions and asked to have Carol Hughes call me and he never returned my call. I have bought three or more liners from them since and they would not even return my call. I would recommend finding another pool source.
1 11 years ago (01-07-2014)