J.Crew

Phenomenal service. I ordered some Ludlow Collection suit separates from this location while at another store-- as that location didn't have my sizes in stock at the time-- and had the items shipped to my house. For whatever reason (most likely due to UPS issues) I never received them. I spoke to Irene today and she was incredibly professional. She sought out each of the items that I was supposed to receive and had them shipped to the store for me to pick up-- to avoid dealing with UPS again. I am immensely grateful for the initiative and professionalism she displayed and will definitely be a customer for however long I remain in DC.
5 7 years ago (18-05-2018)

During the work day there are no lines. I needed a new work shirt and quickly ran over as I heard J Crew has a new men's line for dress clothes. The staff member Ellen was really helpful and got me in and out of the shop in no time. She told me the deals and what was the best bang for my buck which I appreciated. I got a couple shirts and they fit great. The slim fit looks great - I just wish they had more patten options.
5 7 years ago (24-02-2018)

This was my first shopping experience at this location. First, I was impressed by the size and selection of their men's clothing. I received excellent customer service by Connor who helped me with my questions. I went on the Monday of Thanksgiving week so I got the same discount and shopped without the crowd. Great store, will return again in the future.
5 7 years ago (21-12-2017)

My first experience at J.Crew Bridal in Georgetown was a true example of 5 star customer service! I was in the area visiting and needed to return two dresses that I had ordered from the website for a wedding that I will be attending next week. I did not have an appointment but a salesperson, Bonnie overheard my need. She insisted she will take care of me. I tried on several dresses and she went above and beyond to find the correct size and style for me! She returned my previous purchases and order the new dress with 1-2 day shipping. I would highly recommend visiting Bonnie at the J.Crew Georgetown location. Diana Klug
5 9 years ago (04-04-2016)

Came in to the store looking for a bridesmaids dress for my brother's wedding in May. Dress requirements? Navy and knee length. My mom and I were very excited to see that the wedding apparel was sold in Georgetown so off we went. Upon arrival I was told that we were not even allowed to see the dresses without an appointment although that was not expressed over the phone or on the store's website. When I asked if there may be any navy dresses in the non-wedding section (which is not out of the question as navy is a common dress color) I was told curtly that there was not a dress that would match my description unless I made an appointment. Very rude service, ended up leaving and finding a lovely dress at anthropologie on the same block. J. Crew lost my business today.
1 9 years ago (28-02-2016)