Kay Jewelers

I have had many experiences with this Kay Jewelers and have yet to be disappointed! Ariel (?) is a wonderful sales person who is funny, helpful, and not pushy what so ever. She did not make us feel uncomfortable or obligated to buy. Her and Ms. Brenda are two of the best there and I will definitely come back to them. The rings I bought was reasonably priced after they both gave me discounts and helped with deals.
4 7 years ago (22-05-2018)

My boyfriend and I were exploring different jewelry stores to see our options for an engagement ring. The salesperson was nice at first. But when we told her we weren't buying anything just yet because we were still exploring our options, that smile literally disappered from her face and she just walked away. She didn't talk to us anymore and didn't even acknowledge us when we left. She just completely lost interest in us just because we weren't buying yet. Customer service can make or break a business. And because she lost interest in us, we lost interest in them. We are not considering them an option anymore.
1 8 years ago (15-12-2017)

Love this store! All of my jewelry is from here & I have a lot... I love the ladies! They are helpful & courteous to me & playful with my daughter...
4 8 years ago (31-07-2017)

The worst place to ever go to! Customer service is so horrible
1 8 years ago (04-01-2018)

I wish that I could give this review no stars. I purchased a diamond engagement ring and they could not find the certification paper work from the manufacturer, so they told me that they would order it form me and that it would take two weeks. Janice, the woman who I purchased the ring from, picked up the phone when I called two weeks later and stated that they had a new manager and that they were doing inventory and that she would get back to me. Two weeks after that I called back and was told that it had not come in and that they would have to "special order" it and it would take 8 weeks and that they would call me. 10 weeks later I called and was told that by Janice that they had no record of that transaction. 2 weeks after that I took the ring in to get resized and cleaned and spoke with Janice, who is blind as a bat, and her new manager about getting this ordered and how they dropped the ball and they told me that it would get taken care of and I could pick it up when I came to pick up the ring once it was cleaned and resized. NOpe, at this point I called back, spoke with 5th store manager in 6 months and was told that I would have to pay money to special order something that they could not produce when I purchased the ring. I was Irate and told them to fix it or else and so I was told that in 8 weeks I would have my paperwork we are now at 10 weeks again and I have had to get the main office involved so that they will do their job. Please do not give this location your time and money
1 8 years ago (25-08-2017)