Zales

Absolutely trash. Poor customer service. Actually NO customer service. Rude employees. They never answer the phone. 1 it of 10 calls was answered from my experience. They are very unorganized. Hardly can consider it a business. Very disappointing.
1 9 years ago (30-01-2018)

Costumer service, what? I don’t think they know what that means. The lady that “attended”me was very rude and had an attitude, my husband asked me to take my ring to get resized and I did not have the receipt as I was getting details from him on the phone, she walked off like we had not already spent our money here. I’ve purchased many things at Zales before I just think this store in particular needs better personnel, who are willing to attend to the customers needs. Because the current personal lacks personality and charisma. They obviously don’t realize their check depends on the costumer. I wish I would of read the reviews before going, would of saved me some trouble! I’m actually glad that inefficient lady couldn’t find our purchase, it saved me from waiting and stressing afterward. I will NEVER come back!!!
1 9 years ago (16-02-2018)

Was told it would only take a week to resize my ring as a "new purchase" (meaning I never got to wear it/it never left the store). It's been a week. I called for updates and all I get is "We will call you back in 10 minutes." And then never get a call back. Call the 1-800 customer service line and it tells me that my wait time is 19 minutes. People are pouring in thousands of dollars on this jewelry and Zales takes WAY too much time to get the product to the customers. This is ridiculous. Not the first run-in we've had with them but it will be our last.
1 9 years ago (10-12-2017)

I'll make this short and sweet, IF I CAN AT THIS POINT!! December 8, 2016, my now fiancé went into Zales and purchased me an engagement ring. He proposed to me on my birthday, December 14, 2016 with a TEMPORARY ring that Cindy, the sales lady gave him until my actual ring came in. She told him that my ring would come in after Christmas. So it's been a little while since we've heard from them and so I tried to call to follow up and make sure everything was okay with our order. I called the store phone 6 times today, I got no answer. So I went to the Zales website and called the customer service number that was on the site. I spoke to the lady, Mercedes. She asked me for all of the information, she couldn't find our order. She said the only David Bradford that made a purchase in December was in a Texas store and had a Texas address. So I told her that we don't live in Texas, we are in fact in Baton Rouge, Louisiana. Long story short I told her that I was gonna go to the store to see what's wrong with my order and why can't it be located. I get off the phone with her and I go to the store. I waited for a good 30 minutes to be seen. I talk to the lady, don't know her name. Was never told. I told her that customer service said my order can't be located, etc. So, she pulls up my account and it says that my special order was rejected because the ring was discontinued. I'm thinking, why didn't anyone call and let us know about this. The lady tells us that she can issue us our money back on a card or check because it's over $200. We paid cash but I understand that part. I just don't get why they didn't call us about any of this junk. I'm so mad right now. I seriously can't even get over this!
1 10 years ago (09-01-2017)

Poor customer service. No one even answers the phone when you call
1 9 years ago (05-01-2018)