Pattons Fine Jewelry

We were disappointed with the lack of customer service when we visited Pattons. The only pleasant part of my dealing with Pattons was the phone conversation with Kevin prior to coming, which was professional. Here is our story: My teenage daughter needed a ring for a ceremony, and within a two 1/2 week time frame. Her budget was $300 or less. We looked online first, then at a few local stores. She was realistic that the selection would be small at this price range, and we made a point to call prior to going in anywhere to ensure they knew what we were looking for. We did not want to waste anyone's time. We eventually found six rings she liked on Patton's website, all sterling silver, with varying lab-made stones. We took pictures of them all. I called Patton's and first mentioned the price range, time frame needed, and that we had found several online we liked. Kevin Patton was who I spoke with, and he was pleasant and efficient. He set an appointment time for us, suggested saving what we liked on their online wish list, and said they would have a few things in their showroom in that range as well. He sounded genuinely glad to help us, knowing we would be spending most likely under $300. When we arrived, Kevin was busy with another customer. A saleslady (wish I could recall her name) with a bright smile and beautiful dark skin said she could help us. When we explained what we were looking for, she showed us to a particular case. I asked if she could check my daughter's ring size at that point, which she did, and still with a smile. There were no rings that really struck us on display, though they did carry several in that price range. We showed the saleswoman a picture of our top choice from Patton's online website- a sterling topaz ring. She went to check on availability, and then told us it was not in stock. It would be 4-6 weeks before they could even get it in. We understood that fully, but here is where things went south. I told the saleswoman that we had five other potential rings that we had pictures of and item numbers from their website. I asked if we could find out if any of those might be in stock and make it in the time frame needed. She simply smiled, but did NOT answer. I asked again, and she said it was not likely. Her expression became chilly, and she clearly did not want to exert the effort to check. I asked what other options we had, and if they had a catalog. She pulled a catalog from behind the counter, then told us that it was from many years ago, and probably obsolete. I asked if they had current catalogs, and she said no. At this point her mannerism was distinct- we were wasting her time. She was not outright rude, but somewhat patronizing, and simply not willing to investigate any other options. She then suggested we try James Avery or The Silver Sun, and we were basically dismissed. Truthfully neither of these were bad suggestions, but her condescension and unwillingness to help further were a shame. This all occurred in under 18 minutes. My daughter was embarrassed and disappointed. When we got home, I did another internet search for the same topaz ring. I found it at a Jeweler in Kentucky. When we contacted them they did not have it in stock, but had their dealer get it to them quickly. They then rushed sizing and shipped asap. They got it to us in a week and a half, from Louisville. They treated us like we were buying the Hope diamond, and contacted us numerous times throughout the process to ensure all details were ironed out. They also thanked us several times for the business-all for a ring that ended up only being $220. It is sad that we did not get this level of service locally, which is where we always look first. I would imagine Patton's staff treats their high-end clients well, but we did not fall into that category on this trip. I have struggled between rating with 2 or 3 stars, because Kevin was kind on the phone. At the end of the day though, your staff represents your company.
2 7 years ago (10-05-2018)

The selection and the staff at Patton's Fine Jewelry are the best in Baton Rouge! Whether you are just stopping in to have your jewelry cleaned or are buying some new jewelry, you will be treated with respect and courtesy. The staff really take their time to get to know your likes and dislikes and work with you to find the piece(s) of jewelry that suits you (or your recipient) best. I highly recommend Patton's, especially for your engagement ring--I love my customized ring from Patton's!
5 8 years ago (09-01-2018)

Absolutely wonderful people to buy from! Pattons knows fine jewelery. Most fair and knowledgeable Jewelry business in Baton Rouge, in my opinion!
5 7 years ago (10-04-2018)

I absolutely love Cheryll and Karlie, however the guy manager's horrible. I had my wife's ring sent in to add diamonds to and the master jeweler did set them and we got the ring back and noticed that it was broken where they had to cut the shank. We asked them to fix it and the manager and told us that it was due to using cleaning products. Which ha, she doesn't clean. The master jeweler interupted him, apologized and fixed it. Yet when we got it back. It was still slightly broken. And they are four times more expensive than others. The only reason for the 3 stars is cheryll and karlie. I would have given only one star if they hadn't been there.
2 7 years ago (01-04-2018)

Pattons is where we go for all of our jewelry needs. The staff is always so welcoming and helpful, and the selection is unbeatable. Pattons provides jewelry that is the best quality. The owner, Mr. Kevin, could not be more helpful or friendly. Pattons will always be where we go for all of our fine jewelry purchases. Best jeweler in Baton Rouge!
5 8 years ago (04-10-2017)