Kay Jewelers

Very rude, very unprofessional, horrible management! Kristen, the manager was a nightmare to deal with. She absolutely refused to help me fix my issue with my earrings. If I could give a negative in star ratings I would! Plus I went across the hall to Gordon’s and they fixed me up in a snap!
1 9 years ago (08-01-2018)

Kristin the store manager is hateful. I went in to ask her about financing and other options and she couldn’t give me real answers. The girl she called over to discuss progressive leasing was super sweet, but was being cut off by the shedevil continuously. I feel bad for her staff, because working with her must be how the nazis felt under hitler. Never shopping here again!
1 9 years ago (13-11-2017)

I hate writing bad reviews, but everyone needs to know how terrible this store is. My husband bought my engagement ring at the Kay Jewelers at Sooner Fashion Mall. The original ring had an artificial emerald, but he paid extra for them to replace the artificial stone with a natural emerald. The emerald fell out twice within a 6 month period, and the last time we took it in, was because one of the white sapphires fell out. I'm not rough with my hands by any means, and each times stones fell out was because I had snagged them on my clothes. When we went to pick up the ring the last time, I noticed that the emerald was different. It was a light green, unlike the dark green stone that was previously in it. Upon looking at the stone, we noticed that not only did it have a large scratch mark right down the center, but it was also chipped. We took it back in, and they put it under the microscope. The lady then claimed that there was in fact, no chip, but the scratch was there. She also mentioned that they couldn't replace the stone, and that the stone was artificial - which is not what my husband had paid for. We took it directly over to Mitchell's Jewelry, who had made my wedding band. They looked at it briefly and told us that we were not crazy and that the chip was definitely there. Thanks to Kay, we are having to invest in another ring. I have been telling everyone, and I will continue to tell everyone to skip Kay and go straight to Mitchell's. Don't waste your money.
1 10 years ago (28-12-2016)

The employees are under an oppressive dictator of a store manager. We have had 6 years of trouble with 2 ring in this store. After 6 years and 4 managers the current one kept telling me to stop telling at the employees wen I was simply speaking in a normal volume for the surround noise. Then she wouldn't identify herself or give me her bosses name for me to call and speak with. When she ignored my questions and I asked who her boss she threatened to call security... I was kind of over whelmed with confusion as I wasn't being rediculous. This store has gone down hill so fast. She is a worn out pissed off overworked overpaid manager of people who isn't allowed to help customers. She needs fired and put on a black list. Definitely record your conversations when u go in!! I had to call corporate!
1 10 years ago (26-12-2016)

I have had a fantastic relationship with the Kay's store. The manager Kristen has done a great job taking care of me and my fiance's needs from engagement to wedding bands, and several other items. We have had stones changed out, repairs made, and special orders completed. All this done over a year's period of time with great results.
5 10 years ago (02-08-2016)