Kay Jewelers

I stopped by Kay Jewelers in the Annapolis Mall to have my engagement ring cleaned and for the 6 month inspection. I worried that I may not be welcomed because it is the busy holiday season and I was not there to make a purchase this time. On the contrary, the gentleman who greeted me was more than happy to assist with both the cleaning and inspection. I was in-and-out within 5 minutes.
5 9 years ago (01-12-2016)

Seems this store has all bad reviews but I had a lot of good luck with it. The associate that I worked with over the course of a few weeks helped me to pick out and find an engagement ring and since then has helped me to find several gifts. No real problems ever came up here in my case
5 9 years ago (30-09-2016)

My fiancé and I have purchased all of our jewelry here and will not do it again. We are getting married on May 21 and I called to ask if I brought my ring on 5/1 to be redone in the rhodium plating if I would have it back before then. "Because of Mother's Day", they may be backed up and would not guarantee that I have my ring back by then but they would "keep me in the loop". Even after explaining that it was for MY WEDDING, they were unwilling to even attempt to help my situation. They also wanted $70. I called Jared, they do it in store, same day and only charge $43.99. Completely unhelpful!
1 9 years ago (15-04-2016)

Went in to inquire about getting the stones on my ring tightened- there was a Caucasian male with blonde hair probably in his 30s who is probably the worst customer service representative I have ever encountered- he was incredibly rude, unhelpful and not knowledgeable- after deciding to leave he actually said"good" as I was leaving to go across the way to Zales where I actually was helped- shame on him
1 10 years ago (03-01-2016)

love my ring but very hard to get help. very strange setup to service customers but when you finally get someone they do help.
3 11 years ago (11-12-2014)