Kelly Muse - State Farm Insurance Agent

I had a car accident in December 2017, had to get a new vehicle. Some errors on State Farms part led to financial miscommunications resulting in outrageous premiums. I was contacted by an employee from this office and there was an agreement between myself and this office that was not upheld because that employee no longer was a part of their team and had not passed information on. Because of the agreement falling through it resulted in overdrafts to my bank account. I was very upset with the office and wrote a nasty review. I felt as though I didn't want to approach the office because of all the financial and personal stress I have been going through and this was just another problem added to the list. I later decided that I should attempt to work it out with the office, well I am glad I did. My bank and Kelly Muse worked together to make things right for me and everything is back on track now. I have never had an issue before with my insurance other than within these past few months, and they were resolved. Kelly Muse and her team have always been helpful and didn't deserve to have that review. Thanks again Kelly and team.
5 7 years ago (02-06-2018)

These women evoke such a proactive and honorable atmosphere, especially when it’s easy to feel like a result of a computerized calculation. Way to go ladies.
5 7 years ago (24-05-2018)

Keli Ortega is a top notch agent! She was extremely helpful and patient when giving my husband and I all the options when we were looking at for life insurance. She is well educated and truly cares about each individual she sees! I would recommend her to anyone for their insurance needs.
5 7 years ago (31-01-2018)

Hey everyone I just wanted to share my personal experience with Keli! I'm a United States Marine and while I was serving over seas, she help ensured I understood everything and worked late hours to help me I really appreciate her help. Not to mention she helped me save a lot of money.
5 8 years ago (23-01-2018)

Hello I walked in the front door and felt no pressure at all and Kelly did everything she could and I got the help I need anyways great people and they know how to treat a custmer or future policy holder 😀😀 I will be back when I am in a better spot.
5 7 years ago (22-03-2018)