Landmark at Lyncrest Reserve Apartment Homes

Jessica in the office is nice. The property is pretty. Trash service comes when they please. It took months for the balconies to be redone when we were told it would take 3 weeks. We were outrageously charged upon move out - charged a $350 fee to replace carpet, along with a $180 pet cleaning fee although I cleaned before we moved out. Tried many times to contact corporate regarding the charges and I was ignored. If you have pets - DO NOT MOVE HERE.
1 7 years ago (22-05-2018)

Office staff have always been friendly, however they don't stay long enough to properly resolve any issues that you may have. Maintenance is horrible. Several maintenance requests have been half done or just patched up in order to say the request was completed. Complaints about noisy neighbors or neighbors performing illegal acts are always responded to by saying "we'll send a letter", but nothing further ever takes place. It's a shame to pay almost $1300/month for an apartment with the expectation that your home will be peaceful and safe for you and your family.
1 7 years ago (21-05-2018)

We moved into the larger 2 bedroom/2 bathroom, ground floor apartment a year ago in January. Pretty much from day one, we have put in numerous maintenance request due to how poorly built our apartment is. The apartments are good size and seem nice but get prepared to have a $300 electric bill during the winter due to the old drafty windows and doors. Be prepared to hear all the movements of your neighbors walking around due to very old flooring/ceiling. If on the ground floor, your floors will be freezing and will require very warm house-shoes. You will pay for trash pickup but your trash will be routinely skipped. If you complain, it is a waste of time. Would not recommend these apartments to anyone. Trust me they are not worth it.
2 8 years ago (31-01-2018)

I lived at this complex for a little over a year. The office staff was friendly enough and maintenance was always FANTASTIC. I never had an issue until I decided to transfer from the two bedroom apartment I was living in to a one bedroom. I was told a walk through needed to be completed in order to access for damage and I agreed, telling the girl in the office that one of my dogs had damaged some carpet in the hallway. She acted like it was no big deal. I received a voicemail after the walk through was completed (when they actually did this I have no idea, because it was not during the scheduled time) notifying me that I would have to pay $1100 to replace the carpet. That's not the kind of news you should tell someone via voicemail, as that's a substantial amount of money. I contacted the office and was very disappointed in the attitude of the girl I talked to, she showed no sympathy and did not even want to explain to me where the price tag was coming from. I was so upset that I contacted the district manager via email. Now this is where they lost me as a resident: the district manager IGNORED my email. She sent a general response when she received it, assuring me she would be in touch within 48 hours after she "investigated" the matter. I gave her three weeks and she never got back to me. I promptly turned in my move out notice. So here's the thing: yes the carpet was damaged and it needed to be replaced. I am a reasonable person and I understand the damage needed to be paid for. However, I paid a $350 pet fee at move in, an additional $325 in pet rent over the course of 13 months, plus a non-refundable $150 deposit. NONE of this went towards the damage. So I basically just threw away $825, because it counted for nothing. I guess that's on me too for not understanding why I paid those fees in the first place. Lesson learned. All of that said. I was extremely disappointed in this complex and the way they handled this situation and even more disappointed in their corporate office. I'm sure they will be quick to respond to this review, even though I received no response to the letter I included with my final payment to them (for the damaged carpet, of course). I write this as a caution to people with pets: they do not patch carpet. If even the smallest amount of damage is done, you must pay to replace the carpet for the ENTIRE apartment. So save yourself the headache (and the $1100) and live somewhere where the office and their management company is reasonable.
1 7 years ago (21-02-2018)

I will start by saying the people that work here are awesome. I would give them 5 stars if I could, and they are the only reason I'm not giving this place one star. They were very courteous about helping with questions, and maintenance requests were completed almost immediately. Having said all that, this place needs a massive renovation. Visually there was dirt or mold on the siding of many of the buildings in the complex. The floor plans are very spacious and the square footage is much more than you would get in the area for equal price, however the rooms are of mediocre quality at best. I could feel loose floor boards through out the apartment that almost felt like I was stepping in holes. The wood of the balcony was rotting and was in such bad shape that I hardly ever spent time out there. While there wasn't a visible leak in my apartment, my water bill was regularly $50 a month for a single person, even on month's where I was there for less than half of the time. When I called the office, they said there wasn't really anything they could do. Since moving, my water bill has been cut in a half, even with an additional roommate. The worst part is that my entire apartment smelled like smoke. I'm not sure if it was coming from the fireplace, or if it was the neighbor below me (who was a smoker), but the smell was strong enough that I was embarrassed to have people come visit me. My clothes would even smell like it when I left, which had me worried that people thought I was a smoker.
2 8 years ago (22-12-2017)