Microsoft Store - Southpark

Manny Torres and Andre Hibbert were extemely helpful to me and my daughter choose the best Surface Pro configuration. Andre was great in setting up the computer for my daughter. Both Manny and Andre answered all of our questions satisfactorily. It was a pleasure dealing with both Manny and Andre. They both have a great sense of humor and established good rapport with my daughter, who was the actual buyer.
5 7 years ago (19-05-2018)

Just went back from this store and want to put something here as my memory is still fresh. Placed an order on online this morning and received the confirmation email within 20 minutes letting me know that the laptop I ordered is ready for me to pick up. So far so good. I went there after lunch and the lady who serves me just can't find me in the system. After she called somebody, then she told me that I am sorry we can't find you in the system and you may have to back here again, blah, blah, blah. My impressions: 1. Microsoft, being a software maker, seems like need to do more homework to catch up with everybody. The online ordering platform doesn't seem to work here. If the order is not in the system, how the system generate the notification email confirming the order? 2. I showed the lady the confirmation email. Instead of offering a solution, she just wanted to send me home. I am not sure if Microsoft understands why people do online shopping, or it seems like it is offering online shopping just as other people are doing it. I shop online just to save time. So I got to the store, my expectation is to pick up the order in a few minutes. If I have to spend all this time, which totally negate the purpose of online shopping. 3. When she's looking for my order, she has to scroll down trying my find my order in a lot of other orders. There is not even a way to check by order number. What kind of online platform is that? Microsoft? I have placed hundreds online orders at various stores, this is my first time shopping online at Microsoft. But honestly, the impression is that Microsoft needs to do a lot to catch up with everybody. Original impression was to only give 1 star but when I was complaining to the not very help staff, a staff from back showed up with my order in his hand, this bumped up the rating to 2 as I eventually received my order, but again this showed how unorganized the system is.
2 8 years ago (25-11-2017)

Great staff! Jaz helped me quickly and was very nice!
5 7 years ago (25-05-2018)

The staff is awesome and you can conduct business meetings when available!
5 7 years ago (23-05-2018)

Went to the Microsoft store to get help with Office 365 issue. The first rep seemed to know what he was talking; however the problem was not corrected when I returned home. During my second visit (the next day) a different support rep completely contradicted what the first rep said and he blamed my internet as the problem. He had an attitude and even walked away from me to have a discussion with another rep regarding a case he was working on. Don't try to call this store, because you will be transferred to India.
1 7 years ago (04-02-2018)