Mission Inn Resort & Club

We stayed at this Resort due to a prize that we won from my employer which we were super grateful and excited for. However, our experience was not what we expected. Shortly, after we checked in we went to dinner at one of the restaurants at the resort named El Conquistador. As soon as we entered the restaurant everyone was staring at us as if we had just walked into a members only restaurant (mind you we had reservations and it was not a members only restaurant). That made us feel awkward but we brushed it off and were seated at our table. It took our server about 25 mins just to greet us and bring us some waters. When she arrived at the table my husband asked if she was the only server for the entire area and she said unfortunately yes she was the only server working that side. Service was slow due to there being 4+ tables that she was tending too but it was not terrible. Just very slow. The next day my husband golfed with one of our friends (they both had vouchers) however our friend had to give TWO vouchers as opposed to my husband who only had to give ONE voucher (they were playing the same course). That was extremely odd, why two people playing the same course were charged two different amounts? Once again, we moved past it. I went to the breakfast buffet with my friend when a server came over to us and greeted us, she was a very sweet older lady. Shortly after we had our food, a different server came over and placed our checks on the table and asked us "If we were staying at the resort?" I found that even more odd because #1 I had not asked for my check and #2 Why was she asking if we were staying at the resort? -- I replied to her that we were waiting on our husbands to come and have breakfast with us so we were not ready for the check especially because we had just sat down with our food. The point I am getting too is that between these few examples of our experience we felt not welcome at this resort and not just a little, we felt extremely unwelcome at this resort. This was supposed to be a really nice couples getaway weekend and that unfortunately was not our experience. The people that were staying at this resort were primarily older in age and of one race. I am not sure if it was because of our race that we were treated differently but it definitely felt that way. I hate to say this because I have never experienced anything like this before but this being the first time was definitely unfortunate and saddening. With that being said, I unfortunately would not recommend this resort to anyone.
1 7 years ago (23-04-2018)

We arrived at 11pm from airport. Reception staff were unfriendly, room smelled, staff said need booking for table to eat in resort restaurant. We ended up driving in heavy rainstorm to find a mall to eat in.
1 7 years ago (19-05-2018)

We stayed at this "resort" for a large event. They did not try to keep our group in the same building (and this is a rather spread out facility). My husband and I had to walk 100 yards from the parking lot to our room, past a water fountain that was pretty, but would spray us depending on the wind. One of the gathering spaces smelled musty and moldy and was dripping water from the ceiling. The banquet food was so-so: salmon looked and tasted like chicken. They seemed to forget about one of our events - not bringing coffee until we asked for it (late); not clearing the space from a prior group event and never bringing water. Non-group people (resort employees and other guests) walked though our event room. A friend of ours had her pants ruined because she walked on the sidewalk on a Saturday, through what looked like water, but it had bleach in it. Our bathroom tub did not drain, and the faucet had gaps and was not fully secured to the wall. The grounds are beautiful, but the buildings seem neglected. Not worth the $192 (discounted rate) we paid per night.
1 7 years ago (19-02-2018)

Not worth the money. Resort wants to be upscale but misses the mark. Hotel bathrooms full of mildew. We had 2 rooms, both bathrooms the same. One room found live roach!! The maids rude and not up to upscale standards. We also had dinner at El Conquistador. Not worth the prices as service was horrible. Better off going off site for food.
2 7 years ago (20-02-2018)

It was really clean and well put together. The staff there were all kind and it was an overall great experience.
5 7 years ago (29-04-2018)