Newington Bicycle & Repair Shop

I don't write many reviews and I don’t like writing poor reviews especially since the folks at this business establishment have been nice and also seem genuinely concerned about issues, but enough is enough. I bought a new high end Trek road bike here a few years ago. I have had nothing but problems with it. Aside from 3 annual tune-up visits, which are normal, I have been back an additional dozen times for issues. And I am not just saying “a dozen” as a frustration number. It has literally been12 times. The bike was never correctly assembled when purchased, and as a result, numerous issues have occurred. One was with the pedals which produced incessant and annoying squeaking during rides. Turns out after 4 visits it was found that they were not installed and torqued to spec. The rear wheel failed after the guarantee period and the new purchased wheel was never tensioned correctly, resulting in the end of a ride and another visit. In addition, after the 3rd tune up and subsequent visits for other failures, I was never told that the chain was stretched and other parts (derailleurs, etc.) were failing after several thousand miles. This resulted in more trips back to replace one at a time; when all that would have been required was pro-active part replacement recommendations (which I fully understand is at a cost for parts and labor) as part of those annual tune-ups. The inconvenience was one thing, but all the lost biking hours during the relatively short New England Season was worse. I have found another local certified Trek Shop since, and the Trek is performing as expected now, with good proactive and professional service and repairs are done right the first time.
1 7 years ago (12-05-2018)

My wife and I bought two entry level hybrid bikes here in the past couple weeks. Jeff the salesman was terrific, spending 2 hours with us answering questions and showing us other options but not up-selling. They let us try whatever bikes we wanted, adjusting the bikes and giving pointers as we rode them. My bike was a 2015 floor model (last of a discontinued bike) so they got it aired and lubed up and sent me out with it. Unfortunately, 2 days later the front tube split by the valve and a week later the rear did (probably stale from the bike not being sold for a season). When I took the bike in, they changed it for free, no questions asked because it was a new bike and seemed like a defect. They also got me hooked up with tools and instruction to change it next time myself! Good service. They had to order in my wife's bike to get the right color and size. It came in and was built quickly, but I failed to realize we'd entered the wrong size. Without hesitation, Dave (owner) ordered the right size bike and offered a brand new bike as a loaner in another color over the weekend until hers came in. What service! Overall, we've been treated with respect and got the bikes we wanted at a fair price with a year's worth of tune-ups included! They have plenty of employees, seem to enjoy their sponsored rides, and have a good selection of bikes, accessories, and knowledge to share. Happy we chose Newington Bike!
5 9 years ago (10-07-2016)

I had some basic work done on my bike, simple adjustments, few quick replaced parts. They took the bike for nearly a week, and it was as if they didn't touch it for 5 days, than rushed it at the last minute. Nothing was torqued properly, the adjustments they had made were shoddy and did not hold up. On top of that there was an extra $20 labor charge for a job that had been done the week before! They had tried to charge me twice for the same job being done by them at an earlier date. I will not go back for labor. some of the bike mechanics seem very knowledgeable but I would not trust anyone there. Even than amazon is cheaper for parts...only good if you need a professional opinion or something quick.
1 11 years ago (12-06-2014)

Purchased my 1st bike at this retailer. They are professional.
3 7 years ago (29-08-2017)

I simply cannot understand the one-star reviews here. Admittedly I'm a long-time customer, but from the first discount road bike to my latest carbon frame I've always had excellent, prompt and thoughtful service. I've even been talked down once from making a more expensive purchase. Yes, sometimes they are very busy, but that's a sign of quality and loyalty. Today I walked in with a broken spoke on my rear wheel. Instead of the expected repair ticket and a wait they asked the mechanic if he had could take a moment and within 10 minutes I was off and ready to ride again. You don't see this kind of service at most shops.
5 11 years ago (08-11-2013)