Norco Medical, Blackfoot

Pain in the butt service especially when you have serious problems breathing do not use these folks if you want to live they do not give out loaners while waiting only MAAGS in pocatello has worked well for me. Updated...... I was contacted by a supervisor and He said he would figure it out. I am still waiting for the outcome tomorrow. Hopefully he can help I really need my bipap and oxygen my lips turn blue from hypoxia. I'm using my old oxygen concentrator so I do not pass out and get cramping as much and survive this wait. I have been waiting for 2 mo now for Medicare to hurry up and stop running me around its almost like medicare hopes you die waiting so they do not have to cover it. Supervisor has been a good help sending someone out with bipap to help get things going. Aparently medicare doesn't care about hypoxia so no oxygen equipment will be covered thank god I have an older concentrator still and hopefully I can live with that. Norco supervisor said he would work out small payments on one if I need it someday. He really is being very helpful I wish they had a rating system for the governments job I would give them a 1 star norco a 5.
5 7 years ago (07-03-2018)

I would not recommend this business. they have very, very poor customer service. we stopped in to get a portable oxygen unit for travel to Salt Lake. We had previously called and said we needed tubing to run from the unit to the CPAP machine. When I picked it up I told them we needed the tubing and we needed longer tubing in case the electrical outlet in the hotel was far away from the nightstand where we put the CPAP. The manager (owner?) verified if we were using the unit with a CPAP and I told her we were. the manager told the staff person to give us 14 foot tubing. The staff person went into the back and gave me two unopened packages of tubing. as I was leaving the manager asked if I was sure I had everything and I responded "yes" because I thought I did. When we got to SLC it turns out the tubing was the kind with the nasal canula on one end completely inappropriate for use with a portable oxygen machine and a CPAP machine. When we called the "answering service" we were told to "cut" one end off for the night and try to "make it work." of course the seal was not tight and we worried all night about the oxygen situation. I had explained to NORCO on the phone that my sister is disabled (visually impaired) and unable to drive. I also explained she would need another tube but would not have the means to go out and get it herself the next day as I was leaving to come back to Idaho. I asked to have the right tubing delivered to her hotel. Well the next day I was called by the Blackfoot manager who informed me this was my fault because she asked if had everything and since I answered I did then the best solution was to have us PAY TO GET NEW TUBING AND THE DELIVERY FEE in SLC. Really? I tried to point out that I only answered yes that we had everything because I assumed she and her staff were competent enough to give us the right equipment. It's not so much the frustration and worry about the oxygen that makes me upset as much as her attitude that this is my fault and therefore they are unwilling to help. So despite calling ahead of time. Despite discussing the purpose and need WHILE IN THE STORE PICKING UP THE EQUIPMENT...they still sent the wrong tubing and blamed us! WOW, poor, poor customer service.
1 10 years ago (21-10-2015)