Pella Windows and Doors of Loves Park

We had windows and doors replaced on our entire home. We had some major concerns matching the wood trim color and also installing around brick and stone openings. Our sales rep Ted did a fantastic job helping us get everything the way we wanted and explaining the process. The custom stain worked out great !! As for the install...the crew was outstanding !!! They finished way ahead of schedule and left our home in remarkably clean shape. We really like our new Pella Designer and Architect wood windows.
5 7 years ago (30-03-2018)

All my windows in my home are Pella, but after 25 years it’ Time to update at least some of them. I had couple replaced a few years ago. I called for Pella to send somebody to check my basements windows tthat was falling apart because of water and humidity damage being close to the ground and the sprinkler system, Ted came and checked the windows and explained to me my options and showed me samples of the close to match my woodwark on the windows and gave us an estimate to window price and labour. I ended up replacing three of them since there was a special promotion at the time. Thte two guys that installed the windows were very professional and clean, and they worked very promptly and cleaned up after themselves too. I was very impressed with the service and the professionalism that Ted showed us and the details I would’ve gave five stars for quality and services but gave four for the pricing of the windows they are so expesive but the quality is really good.thanks Ted. And thanks to Pella store.
4 7 years ago (22-02-2018)

Had an in home consultation had got completely stood up. Tried calling the local showroom to find out where they were and there is never anyone there to answer the phone and no one ever called back. If it's this hard just to get a consultation they must not want your business, and how hard would it be to actually get your product installed!
1 9 years ago (15-02-2017)

Went in, spent a half hour looking at sliding doors, then asked for a price on two different options. Even though the doors were standard sizes, they were unable to give us a quote right away and said they would call us. They never called back. When we called them, we were unable to reach the local store and someone from another store in Northbrook called us back. This person said there was no record of our order, and when I said it seems like Pella doesn't want our business, maybe we should forget the whole thing, she said "okay" and hung up. Pella might make good windows, but never shop at their stores...
1 9 years ago (13-09-2016)