Champion Windows and Home Exteriors of Chicago

Please DO NOT use this company. We have ordered windows from them twice, once in 2010 and second in 2017. Both times we have waited long time for the correct window model. The installers are clueless about windows installation. The did not level the windows properly nor they installed any insulation. We have called and spoke with one of the managers to complain not only about the quality of work, but also long wait period. The management team did not offer any help, and were offended about questions and comments. I will never use them again.
1 9 years ago (15-01-2018)

We had an absolutely miserable experience with Champion. We had every window in our home replaced at a significant cost. In addition to being completely unreliable when it came to fulfilling their appointments and estimated timeline, their installation failed city inspection 4 times. It was a month long struggle to finally have our windows approved. We have a lifetime warranty on these windows and we are now shackled to a company that we have little respect for and no confidence in. Do yourself a favor and look elsewhere.
1 9 years ago (08-11-2017)

We've been waiting over a year for our replacement screen door. The first two times the orders were placed they were the wrong size doors--mind you, it takes approximately 4 months for each order to process. We are now on our third order and it has been missing for months. Every time I call the receptionist puts in a status update and nobody ever provides one. I would give this company 0 stars if possible.
1 9 years ago (23-02-2018)

Not at all impresses with the customer service and installation process. We had new windows installed at the end of June. Had a three panel slider installed as the centerpiece window of the house. Not only was it poorly measured causing a significant installation issue, the grid pattern was wrong on the center panel. The installer contacted the office right away for a replacement, it's been nearly two months now without any resolution. I have called and emailed multiple times and have gotten no answers yet. They say they had a lifetime warranty that replaces broken windows and glass, wondering how that works? Someone throws a ball through your window do you have to have it boarded up for 2 months while they manufacture your window? Really how hard can this be. I would not recommend champion windows to friends and family. My brother had real good luck with one of their to competitors.
1 9 years ago (13-08-2017)

We received great service from Champion of Chicago from their in-home consultant, Steve Marangos. Steve took the time to understand our needs for a new storm door and provided a number of options for us to consider. After we placed our order for a custom storm door, he stayed in contact and kept us abreast of the process. Overall, we were very pleased with the service and the quality of Champion products.
5 9 years ago (12-08-2017)