Preferred Window and Door Inc

I am so pleased with my experience with Preferred Door and Window. I waited a long time to replace a set of windows, having given up because of sticker shock. When I could no longer sit in the favorite room of my house because it was always freezing and drafty, I decided to give it another try. PD&W was referred to me by another contractor (!) -- I checked out the reviews on their website and decided to give a call. Rick called me back within an hour. I was really impressed by this because call backs so often never happen. We met and he went over my options and the products very thoroughly, and the price was perfectly in my range (the lack of sticker shock shocked me)! Rick and his colleagues returned for a careful measurement and assessment for the installation in an older home. Tom and Bill did an expert job of installing the windows, leaving the room without a trace of debris or dust and accomplishing all of this during a constant snowfall. Everyone was super professional, polite, and pleasant to work with, including the schedulers who took my many calls and were always so knowledgable and helpful. Every step of the way perfection, and I am overjoyed to return to my favorite room. Great experience! I highly recommend Preferred Door and Window.
5 8 years ago (15-01-2018)

Our salesman Rick Wiening made our experience a breeze. He came with a wealth of knowledge and was very pleasant to work with. We had 12 noise reduction windows installed and are pleased with their beauty and functionality. We didn’t really know how much outside noise they would keep out, but I must say we still hear outside noises (which Rick made us aware of) but it is very muffled. Even my neighbor’s loud truck is barely heard (yea!!!!) On the day of installation the installers were great and waisted no time and we had no clean up afterwards...they took care of everything. Our salesman Rick even came by to see how things were going. We have used PW&D for other things such as a garage door and security door and when it came to this large project...we wouldn’t have went anywhere else. They were our first and only call!!!! Thank you Rick, Danny and the Crew for taking away the stress and making this a plesant experience.
5 7 years ago (19-05-2018)

Disappointed. We went with Preferred for what we thought would be great quality and service, but ended up with poor service and standard quality. We are giving 2 stars because Matt (our original salesman) was awesome. Matt was knowledgable of the product and inspected the work when it was completed. Our second salesman (actually the manager) was not knowledgable of their products and sold us a storm door in a completely different shade than our original door. We understand mistakes happen, but normally you correct them and stand behind your product. The storm door was over 1,000 and the only option we were given to correct their mistake was buy a new door in a custom color for another 1600.00!! The second half of our job had many flaws- ripped screen and frames that needed to be caulked to hide the seams. (We also had an issue with a screen from the original order and they were unable to get it manufactured to the correct size and ended up just rescreening it. I worry about the lifetime warranty on them now.) We had to sacrifice another day to have the job completed correctly. We spent over $34,000 on windows and a front door to be left with a storm door that looks awful--to their own admission. All we wanted was a solution to their error and didnt receive one. We are now stuck with a door that doesnt match at all. If you are to use them make sure you request Matt.
2 7 years ago (24-04-2018)

I attended a Business Afterhours at Preferred Windows last year when they revealed their beautifully remodeled facility. I was not aware they not only install Windows but service garages as well. I had been having problems with a garage door in rental property. I contacted Preferred Windows they were professional, quick, and reasonably priced. I would recommend them and use them again.
5 7 years ago (05-02-2018)

When Rick the Sales Manager came out to give me an estimate on replacing the windows in my entire home he was courteous, patience and kind. He carefully explained the process. Even though Preferred Window was much higher than my first estimate, I went with them because of the quality of the window and presentation. He came into my home and took of his shoes RESPECTING my home and I didn't even have to ask. I can't wait for my next project with this company (sliding doors here I come).
5 8 years ago (10-06-2017)