Pep Boys Auto Service & Tire

I got a good price for some nice tires. Very competent group of people. Definitely recommend highly.
5 8 years ago (29-05-2018)

I have had really bad experiences with Pep Boys in NJ. I was super nervous to go to this one, but they were significantly cheaper than Firestone for the exact same work. So I called and spoke with Les. I dont know what it was about him, but I felt like my car was going to be in good hands. I dropped my car off last night & he promised it would be done by 1pm today. He called me this morning to let me know they found an issue with my brakes. He didn't insist the fix it, he literally just called to let me know. Its an issue I knew about and he said that was ok, he just wanted to tell me. Talked to him when I picked up my car (on time I might add) and I got the same trusting feeling when I met him. I will definitely be taking my car back to them! Call and talk to Les.
5 8 years ago (02-05-2018)

I don't personally go there I go with my cousin when he's getting his truck worked on and he wouldn't go any place else and the manager there is awesome they're the sweetest people in the world great place to go
5 8 years ago (08-05-2018)

I was here out of town and had an issue with my car that needed attention before I left town. Matt took great care of me. He was able to provide me a solution for the problem I was having, which allowed me to get back home.
5 8 years ago (27-03-2018)

Very frustrated with service we have received from Pep Boys. Had a transmission replaced,with a "certified" used transmission, to the tune of $3500 in April 2017 and it has NEVER functioned properly. We were told to drive it home to another state and have it repaired there at another Pep Boys (that service was even worse). Supposedly, two more "certified" used transmissions installed into the vehicle but again have NEVER functioned properly. We were then told BY PEP BOYS to take it to someone closer to our home and chose a transmission specialist to see if they could repair it. This shop didn't even get into the transmission just fixed a cracked filter and a bent in pan that we are assuming one of the previous Pep Boys left bent and cracked when they "repaired/replaced" the transmission. (We were even told by initial Pep Boys that they dropped the transmission off the lift getting it out of the car. Supposedly, it was the original broken one but we are beginning to wonder.) It ran better but NEVER right, until recently and is now messed up again. Service lights back on! We paid for an extended warranty on these used transmissions that Pep Boys is now REFUSING to guarantee because we took it to someone else, on their recommendation! We have done NOTHING that we were not told to do by Pep Boys and now we are going to have to pay ANOTHER $2400 to have a rebuilt transmission put into our vehicle. Which begs another question why did Pep Boys charge us $3500 for a used (you pull it/wrecked) transmission that probably cost them $600 to purchase but we are getting a new REBUILT one at a reputable shop for $2400! So, not only was the work they did shottie it was very overpriced. We were broke down in a state we no longer lived in and were at the mercy of an auto repair shop to fix our vehicle and they let us down completely. Just because you have a certain skill set that an individual does not have should not mean you can hang them out to dry. DO NOT have any MAJOR work done at Pep Boys!
1 9 years ago (14-10-2017)