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Yesterday I went to this bank and my card got stuck in the atm when I only wanted to make a deposit!
I think this bank is so underrated. Popular is really a bank for the people and does not charge you outrageous fees for just being able to maintain an account. Customer service is friendly and professional. When I did have an issue, things were resolved quickly and efficiently.
One of the ladies there is very conscientious, professional and great to work with. You can tell who she is. Try to go to her window.