TD Bank

I was there today, and there was a unprofessional man that sit in the back of the bank. He was very rude to me and didn't want to do what I politely ask of him. He acted like, he discriminates. I had to call on t.d bank operator in front him, so I can tell the operator he didn't want to do it for me.That unprofessional man called his manager and she told him to handle my situation. Thank God for her, she saved me. She was sitting next desk over. Coming to find out from somebody who works there. Alot of people complains about him. He needs to be evaluated on. Your there to help people not give them a hard time. I was going to shut down my account with t.d bank. If the phone operator and manager didn't help.

Definitely not surprised with this rating. I was turned away from opening a business banking account today, due to something extremely ridiculous. I seriously feel like I was discriminated against. Instead of honoring all of my acceptable documentation, they choose to send me away on a merry go ground. For the last 2 years I’ve used the same exact letter with my EIN information, at multiple different banks, but TD asked for the “sealed” copy. . Went down the block to CiTi Bank and of course the accepted all my paper work, except their system was down. I’m in Chase now and it’s all good. How dare you TD Bank for trying to block a black woman entrepreneur from securing her bag. I’m already disgusted with banking and this experience gives me even more reason to bank black and keep my money within my own community.

The most terrible TD bank I ever been. There was 8 people lining up waiting, and only one teller was working. And we were told that there is only one teller for the whole day, and you are welcome to go any other bank.

Waited around for an associate even through 3 of them were just sitting at their computer desks not doing anything. Talked to Kyrylo about processing a wire transfer. He was very rude and did not have an attitude that he wanted to assist me

I just left this location and I‘ve never felt more concerned about the security of my capital in any financial institution. My check was deposited into the wrong account. After seeing the balance of the other’s persons account, I knew there was a big mistake. I went back and they still could not get it right. When they finally did, the manager dismissed me by saying “he’s new, mistakes happen, have a good day.” The employees need to understand the respective roles here. As consumers, we ALLOW the bank to hold our money so that the bank can use our money to make more money.

I came here an hour before closing. I had to wait two hours. Once someone was able to take me. The teller CHRIS kept trying to get me to come back by saying I was missing required documents. I pleaded that I waited so long, and two people over the phone couldn’t help me so I had to come here when I really didn’t want to. The least he could do is try to help me after they made me wait so long! I had the documents he said I was missing on my phone and I was able to email it to him as he requested but I left my phone charging in the car that was parked directly in front of the bank and he said if I go outside I was unable to come back in because they were closed. Someone was nice enough to get my phone for me and when I showed him the documents he kept coming up with excuses for me to come back. Is that how u treat ur customers that waited 2 hours for service? That is terrible and I promise you I will NEVER COME BACK TO THIS LOCATION. And the crazy part about is I had just came from Mcu to get the money to fund this business account with td bank and there was like 10+ people ahead of me and I prob stood on line for no longer than 30 mins at Mcu. At this TD bank location there was 8 people in front of me and it took almost an hour before the line even moved!!! HORRIBLE!!!!

Great customer service. When you go to the other TD banks they ask so many questions before they give you the money or if your putting in. Also the line is so long because its a bank and its located downtown where everybody shops duh!!!. But, I do prefer it that way because that is your money were talking about and you don't want them to make a mistake with it. If this place was so bad then why the hell is it always pack. it's convenient to the stores and other facilities, I recommend other people to go here.

This is in no way a review of TD Bank itself but specific to this location. The female supervisor on the day shift is arragant and unhelpful. I was stuck in a bind and she was unwilling to provide me with a remedy to my problem. Fortunately for me one of the female clerks was willing to go the extra mile for TD banks costumers and provided me with useful advice and remedied my problem for me. Unfortunately it had to be done in secret away from the manager. The teller seemed concerned about receiving scorn from her supervisor. If anything this teller should take her supervisors place as she seems more concerned with answering questions and finding solutions instead of causing problems.

I had a commercial / business account with TD bank at 211 Montague St, Brooklyn, NY 11201 for almost 10 years. I had a break in at my office in May 2018 and had to change the account details to avoid fraud. I was not made aware at the time, but this change meant my account was subject to new regulations September 25, I discovered my account was closed and close to $12,000 was "missing". I thought it was fraud and went to a local branch. Instead, I was told that I had not filled out a form that was required and so TD bank closed the account. They seemed unsure where my money was! The more I dug into this, the more I determined that TD Bank had not acted responsibly and it was their fault. The new form that I was required to fill out existed when I opened this account. The new form began May 11, 2018 and I opened the account May 17, 2018. They could have asked me to fill out the form the same day, but failed to do so This is per a supervisor named Denis. Denis also said the person who opened the account for me left a week after they opened my account and the local branch had a lot of problems because they had not done their job. To which I pointed out that a TD employee failing to do their job had nothing to do with me and I should not be penalized They had FIVE MONTHS to ask me to fill out this form. They could not explain why five months went by without asking me fill out the form but suddenly my account was closed due to it not being filled out? They stated that Jacqueline Farley had contacted me regarding this form. I let them know the following First, Jacqueline Farley had called me on a Tuesday. She did NOT state the nature of the matter, just left a message. I called back, she was "on the other line" and I asked the person who answered to have her call me back The call was not returned the same day. It was returned on a Friday. Jacqueline Farley did not indicate it was an urgent manner. She in fact stated she could mail me the form, but I said she could send it by email. She sent it on a Friday afternoon. Having left the office due to a family emergency, I did not receive the email until Monday morning. It was followed by a call from Jacqueline Farley. I told her 1 that I had received it, 2 that I was dealing with a family situation and was about to get it done and 3 that as soon as possible I would fill it out TD Bank closed the account within an hour of that conversation I asked why it had taken FOUR DAYS for them to return my call if it was so urgent? The assistant manager Khalia said they are under staffed. How is that my problem? And if it is YOUR staffing issue how can you close my account? Denis tried to walk back what he had told me; 1. That their employee failed to have me fill out the form when the account was opened 2. That they had not in a timely manner reached out to me to get the form signed and 3. That despite the supposed urgent nature of this form, why Jacqueline Farley waited FOUR DAYS to return my call. I was promised that the issue was resolved, but my DEBIT CARD was closed anyway. That resulted in more declines, more fees Today, TB bank wants to charge me for the re-deposit of my money! They want me to pay to get back my own money that they fraudulently took from me They are at best totally incompetent. To blame it on not having enough staff? At worst they are unethical crooks. They changed the story on me numerous times and despite promises to make things right I am still dealing with them

I moved to St Thomas in January and reached out to this bank to order checks as in St Thomas it’s one of best methods to pay rent. I spoke to the most inexperienced manager Margaret to order checks. She had her worker bees Khalia handle my situation who then passed it on to another worker bee to do. It is the month of APRIL and I am yet to receive my checks. This Margaret woman will not pick up the phone when I call. She always tells her junior staff that she is on a “conference call”. What the hell. The city is in a shut down. Margaret needs to focus her energy on delivering “exceptional” customer service as this is the tag line of TD BANK. if anyone knows who her supervisor is. Please contact me. There are too many competent people looking for jobs. Maybe Margaret should become an ATT operator as her focus is being on the phone. Shame on you