Public Storage

This company has THE WORST customer service that I have EVER witnessed. From the local attendant, Jan, to two District Managers, Daniel and Miranda, I was talked down to, cut off when trying to speak, belittled, and very under appreciated as a customer. This was all once i FINALLY was able to talk to a manger...Daniel does not answer calls nor does he return them.. I do not recommend this company AT ALL based on the lack of respect and ill mannered treatment that I recieved. I would gladly pay a few more dollars with a competitor and be treated like a human being. I strongly urge you not to support this company!!
1 8 years ago (08-06-2018)

To be honest, my experience here much beyond my expectation! My friends registered a storage unite here without telling me the unit number, and they forgot full in the full information of theirs or mine. So by the time I arrived at the Public Storage with all my packages alone, the front office just couldn't find the right unit. I was so upset and though about rent another unit at the time (my friends just didn't answer my phone at the time), but the lady at the front desk helped me to search for my unit again and again, including names, phone numbers, and finally found mine with address. Thank her so much for not giving up! After that she also helped me to carry all my stuffs to my unit, which was such a frustrated work if I have to do it by myself. That lady was sooooo nice, and I definitely recommend this public storage spot!!!
5 8 years ago (29-05-2018)

Jan and Clarence where very helpful. Friendly and greeted us when we walked in. Smiling and laughing. It was great. I picked a storage online but it was to small and Jan helped us get a bigger one for the same price. Thank you.
5 9 years ago (20-03-2018)

Dashawna was very helpful. Me and my husband had to change a storage unit snd she help us quickly and precise. Great place and would defintely recommend.
5 8 years ago (23-04-2018)

Lord forbid you have a whole lot of stuff because they don’t even have carts or buggies to transport your stuff from your car to the unit. The district manager doesn’t even answer the phone when you call.
1 8 years ago (09-05-2018)