Raymour & Flanigan Furniture and Mattress Store

What a great place. We had just come off of a long shift at work and needed to get a basic piece of furniture in order to get some good sleep. The piece was listed as being on sale, and when we were there, they said they might have it in stock. They didn't, but had something similar available. They offered what they had on stock for a really good price and we were able to get a good night's rest! Thanks to Mrs. O'Rourke and Mr. Terenzi for their service, and everyone else who was a part of such a quick, restful transaction. We will be back to give them some more of our money!
5 7 years ago (18-03-2018)

This is the first time I've ever wished to be able to give a zero star review. I bought a mattress, box spring and bed in February only to have the delivery kids (yes, they sent a group of disorganized kids to deliver my furniture; more on that later) fold the mattress in half and forcibly shove it up the stairs to my bedroom. When I asked them if that was the right thing to do, since it didn't seem appropriate to fold a mattress in half like a taco, they told me they did that "all the time". After a few minutes and a bout of banging, the bed was "assembled" and I was rushed into the room to see the results. I didn't notice it at that moment, but the next day I noticed that the bolts holding the bed together were not tightened and were actually falling out. Additionally, the bigger concern was the fact that the brand new $2,000 mattress had a giant valley in the center from the delivery kids and their decision to fold the mattress and shove it up the stairs. I contacted customer service and explained the situation and was informed that the mattress company provides a 20 year warranty against sagging but that Raymour & Flanigan would need to send out a tech to evaluate the mattress. The appointment for the evaluation was the first week of April and the tech informed me that the result was a defective mattress that was supposed to be replaced. The tech informed me that someone would be in touch to schedule the replacement. Fast forward to May 1 (3 weeks post tech appointment with no contact/followup from Raymour & Flanigan) and I took it upon myself to followup only to be told that I should have been contacted in April when my replacement was actually approved. It's infuriating and seems extremely unethical for a Company to avoid contacting a customer for a warranty replacement. What seems even more unethical and downright wrong is the fact that, in order to receive a replacement of their defective merchandise, I have to physically go to the store (only during the extremely limited manager's hours), speak to a manager, "pick out a new mattress" and wait for another, presumably just as stellar, delivery. I'd expect much better customer service from a furniture store that claims to be of such high quality. It's not right to inconvenience a customer in such a way, especially as the cause of the entire issue was a direct result of their own employees. About the delivery kids. They showed up disheveled and clearly itching to get the delivery done (I'm assuming I was the last on the list for the night) and even found it appropriate to text me after the fact asking if they had left their tools in my home. When I responded with a "no", the messages continued and were uncomfortable to receive. I think personal text messages from furniture delivery people are a bit unprofessional and really overstepped boundaries. Overall, I'd suggest everyone stay far, far away.
1 7 years ago (01-05-2018)

Eh, I've had better experiences elsewhere. Overpriced!!! And my orders got all messed up on day of delivery. Forgot to give me two items that I had purchased,had to go back to the store to straighten it out. Pain in the ass
2 7 years ago (27-05-2018)

Was looking for a new night stand and after very poor customer service from another retailer decided on a whim that since I was going by the store I would stop to see what they had available. A sale rep greated me at the door and asked if she could help locate something. She was very pleasant and knowledgeable and spent a great deal if time showing be me all the options and due to space limitations even pulled out the tape neadmea. She helped me fund the perfect piece and set up the delivery. I will definitely go back to this store
5 7 years ago (24-04-2018)

Our showroom concierge was great. our couches were delivered yesterday by two awesome delivery technicians. Now I’m seeing tv commercials saying couches 1/2 price! 😡 that doesn’t help me now I certainly would have waited another week. We’ve spent quite a bit of money in your Warwick store recently and a heads up would have been appreciated! Sincerely Cheryl Vendettoli
1 7 years ago (30-03-2018)