River Rand Auto Truck & Trailer Rental

They charged me a $25 Restock fee for something I did NOT buy. They did NOT mention this when I called in to place an order for a hitch I might have needed nor do they have it stated on their website that there will be a restocking fee. I asked the guy on the phone MULTIPLE times what the cancellation policy was and he never mentioned a restocking fee (or I would have not ordered it). Either train your employees right or put it on your website. I went to this company because my family members had great experiences with them. I will be disputing this charge for sure. I also don't usually leave bad reviews for anyone but this is an exception that has me fuming. And I will copy and paste this review to ANY and ALL places that let me leave reviews for this company until I am reimbursed by these guys. VERY UNPROFESSIONAL.
1 7 years ago (10-05-2018)

We LOVE the people and Harley, too! GREAT SERVICE ANDVGREAT PRICES!
5 7 years ago (17-05-2018)

Fantastic and straightforward. No hidden fees like every other truck rental. Used them twice and super happy both times.
5 8 years ago (13-11-2017)

Well priced, definitely less than Budget or U-Haul. Older model trucks in good condition. Only drawback was the pipe on the gas fill was just larger than the nozzle so filling the tank afterwards is slow (you need to pump by hand letting the gas in slowly). Definitely recommend these guys for rental though; plenty of space to leave your car during the rental. Paid $71 for 47 miles with a 12" panel truck for the day.
5 8 years ago (03-07-2017)

Excellent customer service and best deal around for rental trucks!
5 7 years ago (20-02-2018)