U-Haul of Palatine

ZERO STARS!!! The absolute worst customer service I have ever experienced. Avoid this place like a disease! Scheduled a trailer hitch install with 7 AM drop off. arrived at 7 AM expecting 3 hour install. Was informed they would not complete the job until end of business, 8 PM. 13 hours to install a trailer hitch that should take an hour. I think this store is under new ownership because previous owner was very accommodating. New owner doesn't care about his customers. Already made my appointment at Master Hitch in Palatine. U-Haul will no longer get any of my business!
1 8 years ago (01-06-2018)

I have never used uhaul. I have used Route 12 Rental on Rand Rd in Arlington Heights. They are very accommodating.
1 8 years ago (03-05-2018)

Joe helped me and was excellent. I was moving from Chicago and this was the closest Uhaul to me with the truck I needed and he gave me a discount for having to go so far and saved me at least $40. This was my second time using a Uhaul and Joe explained everything crystal clear as far as the expectations on price and and the truck's return condition.
5 8 years ago (31-03-2018)

If i can give this place a half star I would.Horrible service. Manager named Dan yells at me and kicks me out because I came in asking for my refund for charging me an extra day. He judges me which is very inappropriate and unprofessional as if I’m lying to him. I rented the truck 03/07/2018 5:30pm returned it 03/07/2018 8:20pm. I get charged an additional day and manager assumes I’m lying to him yelling at me and kicking me out the store. I took a video of the day of the return just Incase and now it came in handy. If I can post the video I would. This is very unprofessional and uhal should not tolerate this kind of customer service. After stating I’m going to report this incident to Uhal Corporate he says he will look at his surveillance video. I’m a customer going straight to a manager to discuss this in a kindly matter and I receive this type of service. Listen to other reviews and do not come to this location. Horrible service and you might get scammed by the old grumpy ignorant manager named Dan.
1 8 years ago (12-03-2018)

Great place, I had been going to other places to get our propane but not anymore. Best price and great service.
5 9 years ago (06-02-2018)