Sears Appliance Repair

While the repairman was excellent, trying to get information or give information to the service call center was extremely frustrating. between the noise in the background and the language barrier I had to call over 10 times and they still messed it up. The repair man had ordered 4 parts for my refrigerator which came quickly but one of the sku #s was wrong and trying to convey the info to the service call center took over a week of me calling 2 to 3 times a day. I finally called the parts Dept myself to get it straightened out. This type of issue needs to be addressed.
3 8 years ago (26-05-2018)

Our service man was fantastic. He helped us get the appointment at a convenient time and was truly professional and supportive. Thank you.
5 8 years ago (03-06-2018)

Customer Service is polite but SLY. Unable to fix a problem concerning my appointment, they put me on hold, gave me phone # s to other departments etc so I would be busy explaining over and over again the issue, begging for resolution. Eventually after many calls in the course of the afternoon - the clock turned 5pm st which point the problem could not be solved. Sears is unwilling or incapable of correcting problems it has created. All my appliances have always been purchased from Sears, mostly Kenmore brand. My next appliance will NOT be purchased from Sears. I am a longtime customer who expects customer service especially in an emergency - I very much resent being stalled until the issue was unresolvable. If I could give ZERO stars - I would. Next time - I'm going to Best Buy. If I stall long enough until my next d by then my once beloved Sears will be shuttered.
1 8 years ago (05-03-2018)

The repair job was done professionally and efficiently, to my complete satisfaction.
5 8 years ago (26-05-2018)

The repair to my washer and dryer was completed efficiently. The technician was courteous and very knowledgeable.
5 8 years ago (12-03-2018)