Sears Appliance Repair

I have used Sears Home Services for the last five years for my treadmill maintenance and repairs. The service was always excellent, and the technician very friendly and knowledgeable. I am taking one star off my review because lately they have been giving a nine hour window (8 am to 5 pm) for service.
4 9 years ago (26-01-2018)

The service technician was great - he went right to work when he arrived and had changed the oil and spark plug, found the cable that engages the augur was loose and tightened it up, all before I got back downstairs to tell him about it. He tested the machine out on the new-fallen snow from that morning and it was running perfectly.
4 9 years ago (21-01-2018)

Brian was great! He answered my questions and was very professional - thanks -
5 9 years ago (28-11-2017)

When they FINALLY got to do the service it was excellent.. The problem was GETTING them there. I made an appointment in mid June for July 3rdbetween 1PM and 5 PM. On the day they were coming I had my lawn tractor out IN THE MIDDLE OF THE DRIVEWAY from 9AM. The service tech claimed that he showed up and no one was home. They are supposed to call when coming and I also had text alerts activated for additional info when he was arriving. So when I called to find out where he was around 4PM I was told he was there and marked me not home. I told the customer service rep the story and they told me he would return in 15 minutes. NO ONE EVER CAME. I called back and don't get me started with SEARS customer service. They are all in INDIA and DON'T SPEAK A LICK OF COHERENT ENGLISH!!!!!!!!! Anyway, I finally got a U.S. rep and was told there was no way anyone should have told me they would be back in 15 minutes. All he could do was reschedule me for another day. OK. I was set up for July 14th. The tech called as promised when he was on his way and I also got the text stating the same. Now he is coming to service my lawn tractor. I have an extended warranty through Sears for it so they know the model I have. When the tech arrives he looks at the tractor and says (I CAN'T MAKE THIS STUFF UP) I can't service it today, I don't have the correct mower blades for this model. I will order them for you and you will get them in the mail. I will also set up a new date for you to have it done. GREAT!!!!!! So he sets up a new date for July 28th. I get the new blades in the mail 2 days before the appointment and the tech shows up and FINALLY gets the service done. WHAT AN EXPERIENCE!!!!!! It is no wonder that Sears is shutting down stores. Horrible ordeal. Over a month and a half to get a simple service completed.
1 9 years ago (08-08-2017)

Service was easy to schedule and the technicians who came to my house were polite and professional. I thought the price for the service was appropriate. All communications were clear and easy to keep track of. We needed to order two parts and a snow storm delayed their delivery by almost a week which was unfortunate for our family but nobody's fault really. I will definitely call Sears again in the future if need be.
4 10 years ago (20-01-2017)