Sears Appliance Repair

The first tech came out and spent 15 minutes playing with the controls, found no problem. Set the washer to wash and left at 1:45pm and at 4:50 pm turned off washer from spinning. Second tech came out and after 10 minutes said timer no good. Tech ordered new timer (all under warranty service plan which is a joke) and going on second weekend of no washer, no part, and no help from Customer service. Was actually hung up on three reps and a manger. Great but did the call notes get logged. Yes Right. WILL NOT RENEW.
1 8 years ago (30-04-2018)

After coming out five times for the same problem, the tech said we needed to have the stove replaced. He tried to fix it and left thinking he had . We smelled gas and tested it and found there was a leak. We have had to disconnect the gas and now are with out any way of cooking. Sears wasn't willing to expedite the repair or say that we needed a replacement. We have to wait a week to have a tech come out and if we need a replacement then it will take even longer. There is no insurance when you get an extended warranty so our meals out will not be covered. I just want a working stove.
1 8 years ago (25-05-2018)

All appeared to be working well at the conclusion of the repair visit on 5/25 and then less than three hours later there's an error code, FS, and the freezer is 30 degrees and running constantly. I have been on the phone with Sears technicians four times and finally was able to get another service appointment. Apparently, if one service hasn't cleared the system, they are unable to schedule another one. Really? Anyway, I could not get an appointment until June 7th! So I am basically without a freezer, ice or water because of the error code and it is very apparent that Sears does not care.
1 8 years ago (31-05-2018)

Our refrigerator has a 1/4 inch leeway With incredible patience the repairman this inch the fridge out to do the service ,without damage to my cabinet, counter or floor. He also inspected it and found it needed a gasket which he ordered for us. He was on time and very pleasant.
5 8 years ago (03-04-2018)

The repair went well and the technician was professional and polite. However, the appt. window was 8:00 am to noon, and he did not arrive until about 12:10 pm. Second, the day after the repair was done, I received a robocall (at the same time, on both landline and mobile phones) at 4:35 A.M., saying the technician was on the way. Getting an unnecessary robocall at 4:35 in the morning is not appreciated.
3 8 years ago (25-05-2018)