Sears Appliance Repair

Although my repair was rescheduled twice, when he arrived he repaired my fridge and freezer in a short period of time and everything works fine now.
4 8 years ago (18-03-2018)

The technician new exactly what to do immediately and completed the task quickly.
5 8 years ago (27-03-2018)

it took four weeks to get the first technician to my home . he diagnosed a bad head gasket and told me not to use the machine because if something broke it would be off warranty and on me. it took nearly four weeks to get a technician out again. two came out and one over ruled the other and basically said it was only a loose bolt on a valve cover . now i know i saw oil coming out of the muffler. the lead technician said simply that he sees no sign of what I described and could not in good conscience do any further work.. if there was no problem why did the first technician condemn the gasket. I paid out over almost $400 to keep my lawn cut and was reimbursed $50 for my two months of trouble. By the way i paid out over $600 for this great 5 year warranty. I told the lead technician that I knew the valve cover gasket is a continuing problem but not the only oil related issue. he said to call service when it happens again. I said that will take another four weeks before I get some one out. .regarding the head gasket we will have to wait and see . the valve cover gasket will be a matter of weeks as it has be since I bought it. I ride around in a cloud of smoke because it drips onto the heat deflector shield for the exhaust. YOU BE JUDGE
1 9 years ago (18-06-2017)

The technician who came out to do annual maintenance and repair of my washer and dryer is the same gentleman who I have had for several years under my maintenance contract. He is always very knowledgeable and professional, identifying the problem and fixing it quickly. He is very neat and professional. The only issue I have and that is that "weekend" service is no longer offered to customers who are not "private pay" at the of service. Having to lose time from work in order to accommodate Sears only coming out Mon-Fri is bothersome to me. The service itself was excellent.
5 9 years ago (28-07-2017)

I had to call them 2nd time for the annual maintenance after renewing my master protection this year and the person who showed up was very timely and explained things and got me to sign the paper work. I wish they send service men like him. The first time was very goofy, did not have any paper work except had a temperature monitor and said everything was working great and walked around the house.
5 9 years ago (13-08-2017)