Service King Collision Repair of Plainfield

After visiting this establishment this morning, now I understand why they are rated so poorly. The people behind the front desk were very unfriendly and would not give me an estimate without my insurance claim number. I took my business elsewhere, I would highly recommend Crash Champions down the block. Don't waste your time with this place!
1 7 years ago (11-04-2018)

I had an unfortunate bit of vandalism damage done to my brand new car. This was my first ever accident. I decided to report the claim to my insurance. I was totally unsure what to do, where to take it, etc. I decided to keep it local and take it to this place in Plainfield. IM SO GLAD I DID! Service King was extremely professional and sent me updates 3 times a week on what was going on. They did an incredible job on my car and it was done fast, on time, and didn't hurt my pockets. Thank you Mike and the rest of the staff!
5 8 years ago (13-12-2017)

I am quite surprised to read negative reviews for this location. I have personally taken my cars to this location, sent my parents here, and as an Allstate insurance agent, have probably sent 100+ customers here over the past 7 years. I get paid nothing for referrals but continue to do so because of the outstanding service provided to each and every customer. Thank you!!
5 8 years ago (01-11-2017)

After an accident, we brought our car here. A few days later, we find out there is going to be an "extra charge" for our back window to be replaced because it broke when they took it out.......and it was taken out by a third party, not Service King. First of all, we had no idea a third party would be working on our car. Secondly, when we brought the car in, the window was fine; however, we somehow were still responsible for the window breaking, and it was added to the insurance bill. Ironically, I was hit again about a month later......damage was worse. We went to Car Star in Bolingbrook. MUCH more professional than Service King. From Car Star, I received daily updates regarding the work on my car and received a thank you note for my business a few days later in the mail.
1 8 years ago (01-12-2017)

Brought my car here to be repaired after someone hit my car. The faulted drivers insurance recommended service king and I am so very sorry I listened before doing my own research. Long story short, I decided after talking to them and insurance that I didn't want my car repaired here and called them to make them aware that I would be picking the car up. When I got there, the person I had been talking to just slid my key across the counter without a word or eye contact. Seriously?! Got out to my car to see that it's in worse shape than when I brought it in a week ago. Bumper cover significantly less secure and two tires completely flat. Very unprofessional. A complete waste of time.
1 8 years ago (06-09-2017)