Suburban Buick GMC Service center

I've had my Buick serviced here for over 2 years. They are extremely helpful and knowledgeable. Falcon A has been my service advisor many times. He helps me get the most out of my warranties and set a long term maintenance plan i can afford. Plus he helped me get my baby seats out of my car, into a loaner, and back again (not an easy feat). Two thumbs up.
5 8 years ago (01-03-2018)

LOL NO. Service here is three times the price of everywhere else and they take three times as long to do it. I was due for an oil change, tire rotation, and A/C recharge. I planned to go to my regular neighborhood shop, but I got a coupon in the mail for a $25 oil change and tire rotation at Suburban Buick GMC; since that was about $8 cheaper than my shop, I decided to give Suburban a shot. I'd only ever been there once before, for an airbag-recall repair. I called Suburban to ask about the cost of an A/C recharge. "$175, and it'll take about two hours." NO THANKS. My shop did it for $89, with the exact same equipment, and had it done in 23 minutes. Now I drive down to Suburban for the oil change and tire rotation. 1 hour, 45 minutes. It took them 1 hour and 45 minutes to do an oil change and tire rotation. $28 after taxes, but without the coupon, it would have been $62. That is insane. That is all insane. My regular shop would have cost me maybe $35 but would gotten me back to my life in less than 30 minutes. No apology for the wait, and in fact no recognition whatsoever that nearly two hours is a completely unreasonable duration for such a simple service. The staff I interacted with were polite and proactive, as they are at any dealership service department, and that's the only reason they get two stars instead of one. I guess their lounge is nice too, which is useful since you'll be there all damn day.
2 9 years ago (21-04-2017)