SummitStone Health Partners

I've had so many problems filling my prescriptions. Why can't I just talk to an actual person instead of listening to an automated message that is repeated in Spanish. And I don't want to leave a message. I want my prescriptions filled! Very dissatisfied!
1 10 years ago (12-05-2017)

I haven't been to a consueling office were things just felt so out of place and the scheduler was really rude. It was annoying that when asked for insurance, they were really snide about the type of insurance. Okay, I know I have this "type" of insurance, but does everyone else need to know too? It was even more unprofessional when the scheduler quipped that it is just another form of "Medicaid". So sorry its not Anthem or Kaiser, and why is it such a problem? Apparently there was some confusion when it came to the appointment time and person that we were scheduled to see. It took three people saying that the therapist that we were suppose to meet did not exist and that an appointment was not even scheduled, until someone remembered that "yes", that therapist does exist, we just had the first name wrong. I am pretty sure that you have access to a database for a reason, so why the confusion? Could you not look up the patient information sent over to you by another corresponding healthcare facility? When I tried to reschedule the appointment, I was met with a condescending attitude to just come back whenever. Since I have realistic expectations of how an appointment should be set up, I demanded a day and specific time. Oh, also pretty sure that I can fill out paperwork, I don't need you to ask me at the front desk quite candidly if I want to claim "Hispanic" origins. I know, looks and surnames can be deceiving. On a positive note, the gentleman who was training was very nice and conducted himself well -- the one saving grace.
1 10 years ago (15-09-2016)

Had two councilors from this sucktastic business. first one had to spend every session being reminded of what happened last time, which was reminding him what happened before and so on. Never made progress. The second councilor was so focused on making things my fault, and didn't seem to listen to anything I was saying. Every session would start with how are you doing, then would follow into a long session of your wrong I'm right nagging wife complex. Getting a ACTUAL therapist, yes one who can prescribe medications and ACTUALLY do anything took a year, and then it was a video chat, which did nothing for real diagnosis, so after ANOTHER 8 months they finally had me see someone. Chatting briefly with the desk staff and their response was, well you weren't asking the right questions. I ASKED QUESTIONS FOR OVER 3 HOURS, WHAT MORE DO THEY WANT!!!!
1 10 years ago (29-08-2016)

Shout out to the HR Department at Summtstone. Diane and Karen are amazing to work with. They have wonderful communication skills and are on top of their game. Summitstone is fortunate to have such a caring and excellent HR team!
5 10 years ago (22-07-2016)

May as well off yourself before seeking help from these money grubbing clowns. You are not a patient you are a pay check.
1 10 years ago (02-01-2017)