The Heights of Summerlin

This place needs to get with the program and have ALL staff respond to emails, not just the business office. My mother's case manager never contacted me once throughout her temporary stay. I'm a tech worker, I can't answer phones--EMAIL. Get with it, because tech work is well on it's way to being the largest stable industry outside of medicine, law and finance. EMAIL!
1 7 years ago (02-04-2018)

I do not recommend this place. In the morning before I got it my aunt rang the buzzer for someone to take her to the bathroom she waited almost an hour then got out of bed by herself to go to the bathroom. She got back in bed herself. She’s here for help they aren’t helpful. This is no way for our loved ones to be treated. They are getting paid and not giving the patients the care they deserve and need.When I got there she told me and still no one ever showed up. The funny thing her room is directly across from the desk. It’s also very noisy at night and it’s hard to sleep. I sat with my aunt for the last 3 days for 8-10 hours. 4 hours passed and no one checked on her. She is suppose to get a Nassau medicine an hour before meal never happen. They must be understaffed it’s impossibe to get help or information. They never showed up on Saturday to bathe her. As of now a man came in to take her to therapy and left to find a wheel chair it’s about 1hour and 15 min. And he hasn’t come back. Try to get information on lunch and the girl at the desk said I don’t know about the meals. We’ll come on get Simone that does so I can get my aunt fed. I called to speak to the weekend supervisor and to my surprise it’s over an out and no call and my aunts still waiting for therapy. If I can make it happen she will be out of there this week. Very disappointed. I do not recommend very disorganized place.
1 8 years ago (21-01-2018)

No one greets you and lets you know what's going on. you have to hunt them down to get any information. Very rude and uncaring. I wish I had other choices. But Humana insurance won't cover the cost. I feel sorry for anyone who has to deal with this place. I went to see her and found her laying in her own feces she called a nurse 3 hours prior. They did nothing until I showed up. Please keep an eye on your loved one if they are sent here.
1 7 years ago (23-02-2018)

Great staff, great facilities, they took excellent care of our father while he was admitted. Everyone knows that the healthcare industry isn't perfect, but The Heights of Summerlin is very good!
4 7 years ago (03-04-2018)

Mom in for rehab for a week. Food aweful and gave no substitution. In one week only received 1 shower at 9:20 pm.... ridiculous. Stray from this place, looks nice from outside, but inside they are short handed, don't pay attention to rehab patients, nor the others. Mentioned this to her case manager and the typical response, tell the nurse,. Case manager is to be a representative for the patient and they truly do not care. They need to change the name to The Slums of Summerlin.
1 7 years ago (10-02-2018)