Trek Bicycle Store of West Phoenix

Just bought my 2nd Trek mountain bike and a MIPS helmet there. They had to special order my size bike, but it arrived very quickly and I couldn’t be happier! They had a wide range of selection and I was able to test ride several bikes before settling on the 2018 X Caliber 8. One of the perks about buying from this dealer is that you get 2 free tune up within the first year! Prices were competitive and lower than ordering directly from Trek; I highly recommend them.
5 8 years ago (19-04-2018)

These guys are great. I have had several of my bikes in here numerous times and they always get things done even when other shops tell me they can’t do anything about it. Specifically, I have had multiple warranty issues on SRAM products that they are always very willing to work with and resolve in reasonable time. I’ll continue to bring business here.
5 8 years ago (09-05-2018)

Matt was really helpful and introduced me to the "dark side": road bikes. I've been a mountain man my whole life, but he helped me understand the road bikes well enough to feel confident!
5 8 years ago (14-04-2018)

The best bike shop in the west valley. The help is finnominal, so friendly , knowledge . They have help us our a plot. Doug his alot of help Location is great and the boys know all the answer Thanully give they a try
4 8 years ago (04-06-2018)

Been into the store a handful of times. The guys were helpful. I had my intense carbine serviced. I Was happy up to then. I even wrote a 5 star review. After that I Spent thousands of dollars on a new Stache carbine 9.7 (had a small crash). Broken frame. They didn’t even ask me to bring the bike in to get looked at. So I posted on my Facebook page about my frustration about my crash and wondering what can be done. A friend called landis for me and spoke to their friend Rob the mechanic and he told me to bring the bike in that morning. I brought the bike in and they went through their process and ended up helping a great deal. New frame on the way. Super disappointed with the customer service after spending over 6k in their shop between the New bike and other stuff I have bought from them. I even went in after all that and spoke with the owner and gave him a chance to do something. I run a service business and try to do my best to rectify challenges. Nothing!
2 8 years ago (13-04-2018)