Trailhead Bike Cafe

I rented three mountain bikes for my two kids and me for half a day (6 hrs). The bikes were newer and equipped well. The guy behind the counter was friendly and informative on the local trails around the area. I recommend this shop for folks visiting the North end of Phoenix
5 8 years ago (14-04-2018)

I don't doubt that the guys behind the counter are good mechanics, and good guys, but the customer service has a ways to go. The first time I ever brought a bike in, I asked them to adjust my front cantilever brake, and they said it would be $10. When I picked it up, I had been charged $20--they decided to adjust the back brake without asking (I imagine the adjustment was slightly off, but I like to be informed before I spend more money). The second time I came in, I ordered a 400mm x 26.0mm seatpost for my bike. They told me it would take a week to get it in, and I agreed because I live so close by. After a week and a half I dropped in to check if it had arrived, and the man behind the counter, without looking up the order, just said "We'll call you". After two and a half weeks, I came back in to check one more time, and another guy, Cory, told me that he was so glad I was there--their ordering system hadn't recorded my phone number for some reason, and so they hadn't been able to call me when it came in (which could've been prevented if the other guy had looked up my special order). He offered to install it on the spot and I agreed. After a several minutes of prying, twisting, and pushing, we realized at the same time that the seatpost was the wrong size--I had been ordered a 400x26.8mm, which was too big to fit in my 26.0mm seat tube. The only reason I didn't give a review of 1 or 2 stars was because this guy was very apologetic, and promised to order the right one in free of charge in two days, which they did. Cory was also in when the right one came in, he installed it, and he helped me adjust the saddle height several times until it felt good to ride on. I appreciate that he wanted to "make it right" and was very accommodating with me. One other thing: the coffee. The first time I ordered an iced latte, and it was delicious. The next (and last time) I ordered a drink, it was one of the worst cappuccinos I've ever had, so much so that I couldn't drink it. I'd rather just go get the free samples at Sprouts next door.
3 8 years ago (29-03-2018)

Great, friendly and professional rental experience. Flat trails and mountain trails close by and would recommend renting here. Ed
5 8 years ago (27-04-2018)

Went a couple of years ago and the coffee was fantastic, when I popped in just this past week (1/2018) the coffee shop was shut down. Hopefully it'll be back!
4 9 years ago (02-02-2018)

The dude behind the counter was very friendly and sincere... The ambiance was odd... The food, quite frankly is NOT their forte... They should stick to their expertise... bikes... It does look like a bad ass bike shop...
1 9 years ago (25-04-2017)