U-Haul Moving & Storage at Stevenson Dr

I tried them twice. Both times tried to get a 4 x8 trailer. One time called it in and the other came in person. They screwed up the rental both times soo bad that I tried to call customer service to get help but waited over 30 min and did not get an answer. Luckily the uhall on Bruns lane has a manager willing to help because this location is a joke!!!!
2 7 years ago (26-05-2018)

Are you looking for secure self storage facility in Springfield IL? U-Haul Moving & Storage on Stevenson Drive is your storage place! This nearby U-Haul facility has many available storage units including: drive up storage, interior / climate controlled storage, storage lockers and even U-Box portable storage containers!
5 8 years ago (22-11-2017)

Security is lax. 2 outside units were broken into, twice! When reported to the office, they just brushed it off.
3 8 years ago (02-11-2017)

My husband and I rented a large moving truck on Sunday for pick-up on that following Thursday at this specific location. On Wednesday, we received a note that our truck was in Decatur and that we would need to pick it up there instead. When my husband called to explain that we live in Springfield the worker was not at all helpful. In fact, he had a "that's just too bad" attitude. He told my husband that it is in their policy that some driving may be involved to pick-up a rental - a 1-hour drive is NOT ACCEPTABLE and with less than 24-hours notice. Safe to say we will never be renting from them again.
1 8 years ago (12-04-2017)

Ridiculous, unprofessional, unacceptable. Drove 4 hours after reserving a truck for 2 weeks only to be told the didn't have a truck for me because The guy that Booked the reservation transposed a phone number. They did get me a smaller truck which I still couldn't fit all my stuff from moving on and then I was told there would be a $50. 00 credit on my bill ( which they didn't give me). I also had to drive across town to pick up the truck they finally did give me. Which slowed my moving process down even more. I will be contacting uhaul corporate and if no resolution is reached this will be my last time using them for truck rental.
1 9 years ago (04-12-2016)