U-Haul Moving & Storage of Carson City

Went to the uhaul on William's St in Carson City this morning to have a tow hitch installed... HUGE mistake. Appointment was for 11 AM for a 1 hour job. 3 hours later I got my vehicle back, only to have to return because other wires had been disconnected. Very disappointed and will not deal with them again, manager was not much help to me, or to the gentleman waiting for the same installation. My next vehicle will be purchased with the tow kit already included. Lesson learned.
1 7 years ago (26-05-2018)

Unbelievable lack of communication and professionalism. Reserved a haul-a-way on line. Had the confirmation call and even reconfirmed the appointment for 10o'clock the morning I needed it .Went to the store at noon, was told they had my reservation but had no haulaway available. Didn't even know where they could get one. I asked why when I had already talked to someone about this reservation the day before they had no clue what I was talking about. Answer: you probably shouldve gotten the name of the guy you were talking to . just cancelled the whole deal . in the end the best layed plans gone south because someone couldn't be expected to do their job .
1 7 years ago (24-03-2018)

Complete cluster f*** parking lot. Had me drive around the block to the other side of the lot just to tell me the propane is shut down. Saturday morning 10am not even a sign up.
1 7 years ago (31-03-2018)

I was recently just their, and was verry surprised at the level of customer service I recived. Yes it did take a min on the wait but theirs only three guys and more customers. But I was happy leaving, their trailer guy who's excellent on the tow lights helpd me a lot. He spent 15-20 min wiring it up and solving some issues..will keep coming back! Oh and FYI use a master card or visa and you don't have to put down a deposit on rentals..single charge no extras.
5 8 years ago (19-11-2017)

They don't do propane when they have Uhaul customers. They sent me away.
1 7 years ago (28-04-2018)