U-Haul Storage at Virginia St

If I could give negative stars I would. We needed a hitch for our bike rack that was being delivered and our new bikes (yay!). Called and scheduled an appointment for 430pm on Tuesday (sweet!). Took the time off; got a call at 330 Tuesday stating they moved our appointment to Thursday at noon because the installer was leaving early. Uhh, well, I work and that does not work for me, plus I took time off for the scheduled appointment. Asked for a different time and was told they couldn't scheulde it, but they left a message for the installer to call me back (still waiting on that call). Went into the next day days and scheduled a hitch placement for Saturday (today) at 11am after verifying parts were in stock. Get there and was told "Hold on, we need to make sure we have the parts" (no biggie), then the installer comes out and says "the car I'm working on is giving me trouble, could you come back at 1230?" (Sure! No problem!). Get a call at 1215!!!! "We dont have a hitch for your car. I can order one and put you on the schedule for Tuesday, does that work?". After expressing my frustration with the situation was again told they would call me back (still waiting). By far the worst experience. At this point I don't want them touching my car. They've proven their incompetence numerous times to me.
1 7 years ago (26-05-2018)

Ended up paying 113$ too use a 17” for 5 hours. First off the staff did not go over the contract in person besides saying they will check fuel and mileage before you leave well the fuel was high than the actual gauge so had to wait for them too fix that than they bring back the same slip of paper but crossed where it should be which was not reprinted with the correct fuel. I than later into my rental I needed to know if someone could return the truck for me well I called the local # 825 4495 waited finally got a live person and was told she was going to send a message too the location I rented from and as long as I went back before my ending time of reservation at 5pm I could refill the fuel. Well mind you when my friend returned the truck he was told to just leave the keys on the seat. I came back in person at 4pm to go put 10$ in gas In it and was told my card was already charged and they would have to recharge me a full rental fee I reserved this truck untill 5pm moving is stressful I had a friend drop the truck off and was told I could finish my obligations by the end of my rental time 5pm. Ended up being expensive very hard to contact this company and won’t use them again I was told I can file a complaint too try and get the extra fees returned.
1 7 years ago (29-03-2018)

I reserved a trailer for 530 pm for 24 hours. I called the day before and told them that I wouldn’t be able to have the trailer back by 530 the following day, so I would like to pick it up later. I was told 745 was the latest I could pick it up. Upon my friend arriving they said that if I could not have the trailer back by 4 pm they would not rent it to me. So originally I rented it for 24 hrs at 530 yet they set up another appointment at 4 pm (these guys must have missed math class). I spoke with gram or grant don’t remember his name but the whole time I spoke with him about this issue my friend said he sat there and rolled his eyes while speaking to me. Very poor customer service and I think these people should be fired for not scheduling right, I did call and got it fixed, but I know there was another very angry customer who didn’t get a trailer at 4pm because of their misscheduling.
1 7 years ago (02-04-2018)

Beat service I've ever had a U-Haul John was very helpful.
5 7 years ago (27-03-2018)

We were told this would be our drop-off location and they refused to accept our uhaul and we're pretty rude to us. Deeply upset
1 8 years ago (08-09-2017)