U-Haul Moving & Storage of Provo River

Nice clean place with live in security for your possessions in their storage lockers , equipped with cameras to watch over it and friendly people working there They even helped me drill out my lock so I could replace it after losing the key to my old lock
4 8 years ago (10-05-2018)

There was an issue filling the tank before returning the truck, the gas even splashed back out. Despite the fact that we tried multiple pumps and could prove we attempted to refill the vehicle we were charged extra for not having a full tank. The employee claimed it was their "regulations" and didn't even try to make it right or get that fee waived by management. Thanks for adding to our moving stress!
1 8 years ago (01-06-2018)

If I could leave zero stars I would. 1. The prices they have on display do not match the actual cost of renting their storage units 2. They proudly display "24-7 self storage!" on the gate to their storage unit, but neglect to mention that in order to access your unit after hours you need to purchase their "24 hour access" for an additional fee added onto your bill EVERY MONTH. I have no issues with the people working at this particular uhaul, but the corporate policies are an absolute joke. Go support some other storage/moving company with your money, uhaul doesn't deserve a penny of it.
1 8 years ago (19-04-2018)

I have updated this to reflect the overall experience, which was perfectly adequate. On move-out day I was pretty frustrated with the staff, who I didn't feel like were helpful to me. They charged me for a full month's rent because I moved out at 10:40 pm on move-out day instead of before 7 pm (in retrospect, I seem to remember being confused about which day was move-out day, but I don't remember exactly). I wanted them to have a grace period or some kind of customer-friendly way to avoid paying for a full month over a matter of a couple of hours, but they had no such policy, which I can see as understandable, if frustrating. Otherwise, the experience is about what you'd expect. No other complaints. I loved the late night access--very convenient.
3 9 years ago (05-01-2018)

Ashley's awesome! Great customer service went above and beyond to help us!
5 8 years ago (23-03-2018)