U-Haul of Murray

My experience with Uhaul in Murray has been very disappointing and extremely frustrating. My son (16 years old) made an appointment to have Uhaul of Murray install a tow hitch on his car. First, uhaul cancelled and rescheduled the appointment three times. When he finally took the car in, Uhaul then determined that they were unable to perform the installation. They did, however, sell him the hitch kit and he contacted our local shop to perform the installation. The new shop has now just notified us that the hitch that was purchased from Uhaul does not fit the car. He will now need to return the hitch to Uhaul, purchase a new one (NOT from Uhaul), and schedule another installation appointment. At Uhaul of Murray there is a complete lack in their ability to provide reliable, quality or professional service. What should have been a routine installation has cost us a week of time and has been a significant expense.... and we still don’t have a hitch on the car!
1 7 years ago (05-04-2018)

Don't bother. It took me 1 1/2 hours to try to get a quote for a brake controller install. Four different transfers.... finally gave up...
1 7 years ago (14-03-2018)

We bought the shoulderdolly from U-Haul of Murray....uhhhh how did I ever live without this amazing product?!?!!! I love, LOVE, loooovvveee it.
5 7 years ago (15-03-2018)

Blonde lady NATHALIE has a really bad attitude. She's rude, wouldn't let my husband talk and ask questions. Was not helpful!
1 7 years ago (14-04-2018)

Went to this location to rent a utility trailer. Was told by uhaul 800 we could take the trailer to Idaho. This location said they have to return this the same location we picked up from. Because they only have a few. What bs I'm going to call the 800 number and file a complaint against this location
1 7 years ago (05-03-2018)