U-Haul Moving & Storage of Rogue Valley

I came in 10 minutes before closing and they were obviously very irritated by this. I knew what I needed and it took me 30 seconds to find it. They watched me struggle to the register, never once said one word to me. I had to guess which register was open as they both wouldn't even look at me. I asked for help and they ignored me completely. They seemed upset to have to ring me up and both men then watched me struggle to my car and load up the heavy and very awkward bundle of large boxes. I will never be back and I need lots more moving supplies that will happily pay more for somewhere else.
1 7 years ago (26-03-2018)

I'm a moving helper and I have had more problems with uhaul in medford then any other place in the state of Oregon. They have the worst customer service in the state.
1 7 years ago (27-05-2018)

Friendly quick service. Got the supplies I needed and was out in 10 minutes. Thanks for the great tips!
4 8 years ago (07-11-2017)

On June 1, I reserved a 26' truck online for a June 17 move. I reserved the usual email confirmation, all looked good. About a week later I went in to the office to buy boxes and while there, confirmed my reservation, all looked good, 26' truck reserved for the 17th. I showed up on the 17th to pick up the truck and was told I had reserved 17' truck. I said no, it was 26' and that I had confirmed it. The clerk asked if I had reserved online, I said yes. His implication was that I had made an error. He checked to see if he had any other trucks and said he did not. We had no choice but to take the 17' truck. When I got home, I found my email confirmation that did indeed say 26'. I called back and was put through to the manager. I believe her name was Lindsay. I told her I had a large house to move and needed the 26' I had reserved. She told me she did not have one for me. (We checked on the website and it said there still was a 26' truck available at that site.) She offered to give me a second day for free, which did me no good as I only had movers for Saturday and needed to be out of my rental. I explained that it didn't help, she basically told me that she had given me a truck to do our move, what was I complaining about (not exact words, but definitely implied by tone of voice). Because of U-Haul pulling a bait-and-switch with us, our movers had to take extra trips, costing us more money; they did not finish the move for us as they would have with the larger truck; we had to pay for extra mileage and gas; we did not get our of our rental on time, costing us more money as well. The entire experience was unacceptable. We will not be using U-Haul in the future.
1 8 years ago (20-06-2017)

The corporate-owned N. Pacific location is the best UHaul in the Rogue Valley. All the other locations are franchises and it's hit or miss. I've been to most of them and I cannot recommend any of them. I'm a frequent flyer at N Pacific, renting a trailer or a truck almost weekly. It's not the employees' fault that there are long waits sometimes. Because I'm familiar with their system I can get in and out in less than 10 minutes IF there are no first-time renters ahead of me. If you do your research, and do the advance check-in thing, and know exactly what you want before you go in, you can get in and out in 10 minutes, too. My only complaint with UHaul is the difficulty in contacting the location by phone. Calls automatically roll over to an answering service in another state, and they absolutely will not transfer callers to the local office. Very frustrating.
5 8 years ago (12-07-2017)