United States Postal Service

Needlessly rude staff in-person and they never answer their phone. Constant problems with the mail delivery when the regular carrier is out. Why has nothing been done when there are numerous customer complaints? One of the few saving graces is Amy the mail carrier. She is courteous, helpful, and competent (traits that are not seen often anymore).
1 7 years ago (17-04-2018)

I was lied to about how long they keep packages before returning them to sender. The same employee told me 2 different things and didn't care when I called her on it. It's time to privatize the postal service and allow for actual competition.
1 7 years ago (03-04-2018)

Definitely not Pokémon Go friendly, they called the cops on us which scared my son because we were honestly not doing anything but standing in the rocks, away from the building, not blocking traffic. We are an organized group whom spends 10 minutes at best at any particular location. This is why digital mail is taking over, because people who work in the postal industry make it so we'd rather just cut out the human entity of message delivery all together.
1 8 years ago (01-09-2017)

The other day I came home and my key would not fit inside the mail box. I tried a variety of things and so did my kids. I called the Post Office and spoke to Nancy (she is from the main office and is covering for another person who is on vacation). She was very pleasant, kind and knowledgeable. I was afraid that there was something stuck inside the lock. She informed me that she would ask our carrier and if he couldn't get into it they would put our mail on hold until they could send someone out to fix it. I informed my husband about the lock. He came home and sprayed some WD 40 into the lock and now everything works. I called Nancy back the next day and she remembered me. She was very pleasant and pleased that that was all it was. Her kind, friendly voice and demeanor was such a nice experience that I wanted to make sure she received KUDOS. THANKS NANCY for your help!!
5 8 years ago (19-06-2017)

Trying to file a claim for missing package. First window person employee did not have enough knowledge to assist, he was not familiar with online filing of a claim, at all. He asked for a supervisor to assist, the only thing the "supervisor" did was put the responsibility off on the post office that said they delivered the package. No help offered in the online process, no response, nothing. Seems if they Deliver a package to a door - they did their job - I am pretty darn sure my package was addressed to a real live person, not a door! - Poor service all around.
1 8 years ago (01-05-2017)