Wertz Motor Coaches

professional well run a+ experience
5 8 years ago (02-04-2018)

Wertz Motor Coach got us to and from our destination safely this summer and the drivers were extremely courteous and helpful. AAA rating for this portion of our trip!! However, our bus was 1 hour late to pick us up, leaving us to wait in the hot parking lot and making us an hour late to our destination - causing us to lose money. We tried to resolve the issue and Wertz was extremely rude, deflected responsibility and refused to apologize or offer a small refund, and ended up choosing finally to not respond at all to us. Highly recommend getting ALL correspondence in writing, and clearly document things that happen on your trip with dated pictures, as their word over the phone means nothing. AAA rating on on booking easily, providing safe transportation and drivers - but way below par and simply HORRID customer service.
2 10 years ago (18-08-2016)

We as customers often take time to complain but in this instance I would like to commend Wertz and their driver Larry. Larry has been our driver to SCI Green for my trip in November and January. The trip went so smoothly I could not believe that there was only one complaint and that was about the bus having no way to charge electronics which made for a very quite trip. Please keep up the good work and reserve Larry for every trip to SCI Green. We love our driver.,
5 11 years ago (09-01-2016)

I have no complaints
4 11 years ago (08-02-2016)

Their history says it all!
5 10 years ago (26-01-2017)