Reviews
No difficulties returning a car here pickup was on a different branch -- though they don't give a copy of the check in report which details the condition that you returned the car in. You should receive an invoice emailed to you with any outstanding charges within 72 hours, though I came back for mine the next day and they sent it to my email right away.
Waited quite an hour in line to get our reserved car. Why does it take so long even when we are preferred customers and did everything online in advance? Takes so much time away from our Holiday. Inefficient service. Just 3 employees here working.
Staff were helpful and pleasant to deal with. No surprise charges, one of the better car rental businesses that I have used.
If I could leave a minus 50 stars I would. The WORST experience of my life. ZERO customer service. They billed my credit card over R9000 for a pre existing dent. Thank goodness I have a witness that inspected the car with me before I left their lot. I will NEVER use AVIS again and urge you not to either.
Super slow service. Long lines with only 2 customer service agents. No preferred client line so what’s the point of being a President’s Club member? Def not coming back here again …
I have reserved Mercedes Benz Class or Similar, but when I have arrived, they gave me Volloxwagen
Take a book to read and something to drink while you wait …. We had to stand in line for 50 minutes today …
Good and friendly service. Very speedy check in and out
DO NOT RENT FROM AVIS ! Big mistake that costed us extra 500 rand. We got charged over a bit of grass on the floor And they said the car was excessively dirty lol which was completely untrue. I have never had this problem before ! Never again !
They have cars and they will rent to them to you. But their pricing is a very high, their fees are are also steep, and they're not that helpful. Don't expect to receive any support over the phone. If you want help you have to go into the office. I ended up going with another rental car company after renting from Avis for 2 months because they are just not accommodating.
