Abra Auto Body Repair of America

Took the car to this location and was explained that the estimate would take a day and that we should leave the car here and get a rental. So far it was fine. They called a guy from Lyft to take us to the rental car. Our destination ended at a Holiday Inn, with no explanation or info where we were going and who to talk to or ANYTHING. Just assigned us a random Lyft driver to take us to the horizon only to come back and get the keys back with some sass from their female desk worker like we're not right to be upset over the lack of communication they had. Turns out they didn't even follow up with our insurance to register a rental or anything at all. They need to pay more attention to their clients and well inform them. I clearly speak English so I have no clue as to why they needed to call over a shop worker to translate, b.s. Oh and the only white towel I left has gone missing, hope they use it to clean whatever the mess is they have with being professional. Share
1 7 years ago (12-03-2018)

Excellent experience it could not have gone smoother !!! Five star service all the way!
5 7 years ago (03-04-2018)

I was in one accident that cost me four trips to ABRA and hundreds of dollars in a rental vehicle.They originally told me the initial repairs would take 3 days, and they ended up taking 3 weeks! Once I got the car back, I noticed a smell in my car caused by a leak from an open hole ABRA left when completing the work. I have also noticed rust on my year-old vehicle because of their low quality work and lack of attention. They do not care about their customers, they care about doing as little work as possible to make money. I would never recommend this ABRA location to anyone; they give a poor name for the company as a whole.
1 8 years ago (12-12-2017)

Excellent customer service. Car was brought here by my insurance after a wreck. They made it like new AND detailed the inside of my car before I got it back. Great service!
5 8 years ago (20-03-2017)

i like this location better than the algonquin one. staff here is very professional and timely. all the work is very polished. all my items in the car was placed in an abra tote bag. I received my car washed and clean with complimentary mini tire pressure gauge and mints. whether it is through insurance or self pay, service is impeccable.
5 8 years ago (13-04-2017)