Advance Auto Parts

I wish I could give them a good review as they are nice, but I had a pretty bad experience... I went to get my battery changed and they dropped one of the mounting pins down into my engine bay. After 30 min of knocking around he told me to go in and buy a replacement... he said he could not get it out... so then they said it “should be okay”. Great confidence builder. I then went strait to the local oil lube they said ah oh! They then spent an hour digging through my engine to fix it... basically 3 hours wasted...
2 7 years ago (19-04-2018)

My auto supply store of choice. It took me a while to realize this particular store is the best I've ever used. Helpful staff that is generous with their time and attention. They've saved me so much money by helping me understand when my dealership/shop is screwing me or misleading me, and nearly always have a solution I can accomplish myself. I'm completely helpless when it comes to my car, and they patiently help me choose the right solution. When they were not able to provide the parts needed, they will order them or help me find another vendor that can - the latter is rare generosity in my experience. Today, I brought a problem too them that my dealership tried to convince me would take 8 hours of labor and parts totaling $1500. I walked out with the materials and detailed instructions to fix the issue for $10.
5 7 years ago (05-03-2018)

A lot of people seem to really like this place and I am sure that my experience was a rare one based other reviews but my experience left me quite upset and discouraged. I went into AAP to get my battery checked. Then man seemed reluctant to even come out to check my battery but he did any way. We got to my car and he attached the clamps to the posts. He was going through the device adding the information so I could get a correct read. He looked at the battery and GUESSED the amperage. But he was the employee, I was a customer, I assumed he knew what he was doing. He then proceeded to test the battery and it shot back "Bad Condition". So he promptly told me that it was an expensive battery and we should go inside to find a new one. So we went inside and talked about the battery. At this time it was closing time so I left and he said he would order it for the next day. Which I appreciated his effort to get one in stock for me. After I left I wanted a second opinion because it seemed fishy. I went to Auto Zone in Franklin, got my battery tested and the guy there explained to me that the amperage is clearly written on the top of the battery. He tested the battery with the correct amperage in the machine and it came back "Good Condition". Now I understand everyone makes mistakes but this workers negligence and ignorance to even check the battery to figure out what the amperage was a severe disappointment. If I didn't get a second opinion I would've been out $200 for something I didn't need. That is unacceptable.
2 7 years ago (22-03-2018)

Great staff here always willing to help. Good deals on oil/filter combos too. I like these guys!
5 7 years ago (27-04-2018)

Wonderful experience.. Went in and bought some new windshield wiper blades... Purchased them and the salesman even came out and installed them for me free of charge... Thank you so much for your help and support
5 7 years ago (15-02-2018)