Animal Care Center of Plainfield

From the workers at the front desk and through meeting the staff outstanding job! Excellent empathy for animals, extremely happy with all the results. One of the greatest clinics I've been too. My dog did not eat for 3 days, I knew something was seriously not right. When she was seen, she had a tumor and had started to bleed, she had emergency surgery that moment. With not expecting to hear this kind of diagnosis, I and my daughter started crying. Dr. Micheal was the best vet and saved my baby that I had since 11 weeks old, she is 10 years now. I can only give my deepest & appreciated Thank you. I will definitely recommend the Animal Care Center of Plainfield.
5 7 years ago (27-03-2018)

A few days back I noticed my dog had some spots on his back, so I wanted to get him checked out by a doctor as soon as possible. I was happy that the animal care center had appointment openings the same day so I chose to go there. I called at 2pm and set the appointment for 4pm. I arrived at 350pm with my dog and checked in at the front desk no problem. Come 4pm I was guided into a room where my dog would be seen and that's where it went all wrong. I waited and waited and finally after waiting till 5pm without any updates or anyone coming in the room I walked out of the facility. Went to another vet the next day and did not have this issue. Moral of the story, please take other peoples time into consideration. I would have had no problem waiting to coming in at a later time, or even waiting until the next day. I understand there can be bigger priorities in animal hospitals( Sugery, accident's, etc...) but it still doesn't make up for the fact that you're wasting people's time by scheduling appointments you can't service.
1 7 years ago (03-05-2018)

I adopted a puppy and two days later had to take him back for boosters, and it made me so happy to see Taz wagging his tail at everybody he remembered. That just confirmed how well they take care of their animals and truly provide a safe, clean, excellent environment for them to thrive in. At just 5 months old, my pup is already listening to commands thanks to the volunteers and staff for working with him during his stay at the shelter. He is such a great puppy and I couldn’t be any more pleased with the service we received adopting him or the care that he received prior to becoming a member of our family. Our little survivor was in great hands all along. I recommend this shelter so much!!
5 7 years ago (28-04-2018)

This business is not be trusted. It is spring break week and many of you are trusting your dearly loved pets for boarding. While the vet care has always been to our liking this was the first time we boarded our animals at the facility. Our dogs have never had problems boarding at other facilities. Our sweet girl ruptured her trachea last night from barking/coughing in stress. The vet admitted it was due to the environment being very stressful yet the staff who are supposed to monitor our dogs for safety let her cough/bark until this injury happened. From there we authorized pick up with friends and the doctor approved us to pay on Saturday as we are out of town to review what happened. From there I have never been treated in such disrespect in my life. I was told they could not go home until I gave them what the doctor was waiting for (my fax number I gave hours ago to see the contract we signed). Once they got this they then refused to release her until payment was made. It wasn't until I threatened police for unlawfully holding my dogs (who were now on alert and willing to go) that they "let me" pay for boarding and to talk about the rest Saturday. I was told that, "they didn't make her cough," that I cared too much and "did I have human children because I was treating my dogs like a child," "that people don't get groceries without paying, why should I get my dogs," etc. I was interrupted multiple times and hung up on. They are OUR pets, they did the damage, refused to take responsibility for their actions, and played off a ruptured trachea as though our baby (yes baby!) was not worth anything. And yes, for the record, we have human children too. Will be reporting to the Better Business Bureau but please, if you have dogs there take them home today.
1 7 years ago (28-03-2018)

Slow walk-in service. I walked in and was told they can take my pet shortly. Sat around for 20 minutes, was informed it will be a couple more minutes, sat around for abother 15 before leaving. It would be nice if they were honest up front and said it's going to be awhile. Actual appointment service is usually great. Avoid walk-in at all costs.
2 7 years ago (11-05-2018)