Ashley HomeStore

I came here a couple weeks ago to look for a couch for my apartment. I had been shopping around for a while so I knew generally what I was looking for and what price range things *should* be. The staff at Ashley were nice and somewhat helpful, but I still felt the strong vibe they were just trying to make a sale. The main reason I got my couch from here was because they told me they could get it to me the soonest out of all the stores and that they would work to have delivery “expedited” for me. I’ve now just gotten a call saying it’ll be another week before it’s delivered... the same wait time all the other stores had. Could have gotten a better couch for a better price somewhere else if I knew I had to wait same time everywhere. I know the salsperson doesnt have much to do with the delivery, but it was the fact they acted like they were going to do all they could to get it to me ASAP. Naive of me. Three stars because they were still friendly and at least pretended they were gonna be helpful, and I got an OK price on my couch.
3 8 years ago (11-05-2018)

Great experience at Ashley HomeStore. The salesman honored the online price, and our furniture arrived 4 weeks earlier than expected
5 8 years ago (26-05-2018)

Called to ask about a lift chair for my mother. Asked for sales and was transferred. I asked what they had In lift chairs. It was like pulling teeth trying to get any information from this salesperson. I asked 3 times what they had. Still no answers. I got hung up on and called the store in Delmar. They on have 2 models and Elwood the sales person was very helpful and I bought the chair all within 5 minutes. I called back to this store and asked for manager to tell her about my very bad experience. I think it was the same sales girl that was the manager too because she was also rude and wasn’t even listening to me. When she did not seem interested in what I was saying, I asked her if she was listening to me, she said, well I’m busy doing other things. I’m surprised they even have 3 stars. I usually don’t give out bad ratings because I own a business and things can happen. This is just a very bad store. Call Elwood in Delmar if you want fast good service and actually want the prices of things without having to beg.
1 9 years ago (09-02-2018)

Amazing customer service, excellent attention to detail. No pressure sales team. Was more like visiting with friends that were helping me pick out what I needed for my house. I would recommend them to anyone. And when they found out that I was a veteran, they showed me so much respect and made sure that if there was anything at all that would help that they would make it work.
5 9 years ago (07-02-2018)

Awesome furniture selection and as always friendly staff. Thanks guys.
5 8 years ago (30-05-2018)