AT&T Store

Great experienced staff but can be quite busy so it can take some time to see staff
4 8 years ago (08-01-2018)

While the young lady did a great job overall with customer service with my new phone and Ipad replacement later we found many problems. My duaghter's phone number was put on my upgraded Ipad and her ipad then stopped working and she had to visit a store in SC to get a new SIMM card. We were told Direct TV had no contracts (nope 24 months), it would only be x dollars per month with HBO included and all startup fees are on Direct TV (nope 35.00 activation fee and new order confirmation letter indicated the bill would be 80+ dollars not in the 50s and would go up to nearly 100 within the year), suggested we move to a unlimited plan on cell so could stream Direct TV and only would go up 15.00(nope turned out to be 30 or more) UGH. we cancelled the Direct TV order and unlimited data feeling it was going to turn out being more than Spectrum in the end.
1 8 years ago (13-01-2018)

Very helpful and caring loved that they held the door open for you
5 8 years ago (08-01-2018)

Found a lost phone that belongs to a AT&T customer. These people will not even help by looking up the IMEI #. Now I am willing to give them my number I'm not asking for them to give me any information and they refuse to help. Sorry at&t customer but they have horrible customer service when they won't even contact you to let you know your phone was found. They are really lettting there customers down. I'm sorry. I'm just trying to be honest and get your phone back to you. It was found out in Rozet at the park about June 2017 it would be a kids iphone basing that on the case
1 8 years ago (06-09-2017)

By far worst customer relations. At&t has amazing service and has always worked for me, but this store has made me want to change companies for another company. A company with employees who know how to help their customers. Is that available anywhere?
1 8 years ago (23-07-2017)