Auto Fair Inc

My introduction to Bil Jr was not expected, but he acted in the most unselfish way to help me and my family in a time of urgent need. We were driving from RI to Newark to catch a flight when our car died on the Merritt Parkway, right off the on-ramp. We were in the narrow breakdown lane with steam coming out of the vehicle, and no place to go, and our flight departure seemingly lost for our Disney vacation. Our two girls in the backseat were crying and my wife and I immediately called AAA for help to get off the road and to safety. Knowing the tow truck couldn't take us all and our luggage, and feeling very unsafe with the speeding traffic 3 feet away, I made a cold call to the nearest rental car facilities on Google Maps. It was after 5:00 but Bill Jr answered and heard the seriousness of our situation. It would have been easy for him to ignore the call since his shop closed at 4:30, or to say "Gee, I wish I could help, good luck" but - thank God - he told me he had a rental minivan and that he could be there in 10 minutes to pick us up. He came, we shuffled the kids and bags into the van, and left the car for AAA - after a quick stop at his shop to do the paperwork, we jumped in the van, and fortunately made our flight. We were ecstatic and thankful as we boarded the flight - and enjoyed our vacation. Upon our return, Bill Jr worked with us on options to replace our vehicle - unfortunately the vehicle we wanted was sold before we could get it, but Bill helped us by offering what he could to buy the vehicle, since transporting it to RI was not an option. The world is a much better place for people like Bill Jr and Sr who treat people right and do the right thing, when there is nothing for them. I highly recommend seeking Bill out, if you are looking for someone to do the right thing and who can be trusted to get you on your way. Most of all, I will always be thankful to Bill Jr for helping to rescue me and my family and save our vacation.
5 7 years ago (24-04-2018)

My review is based on findings after I got it back from them for checking the car cause the check engine light came on (which had been on for a week) that apparently didn't come on when they started the car. I get in my car and of course the seat is moved but that's expected. What I did not expect was my heat settings messed with, my dimmer was off, the CD in the car had been played and it was on the radio (when I turn on the car and press the radio dial the last thing I played comes on. But instead of the CD playing it played this "gangster" sounding station) to top it all off there was a lot of gas missing from them driving it to see if something was wrong. How long did they drive it for so much gas to be gone and they should have compensated me for that gas because now I have to paid for what I didn't use when I refill the car. I just have an overall bad feeling from this experience and would rather take my car somewhere else from now on. When you drive a car to find out what's wrong with it (on you're on the job) you don't make yourself comfortable and put on the radio.
1 7 years ago (27-04-2018)

One of kind salesperson! Great buying experience - Thanks.
5 7 years ago (23-05-2018)

Beware! Allegedly they are friends of my family. Bought a 2003 for around $4000. Lasted 12 months, 20,000 miles. Dead. Needs new engine. I tried to call and be firm but nice (since friends of family). Best suggestion dealer could offer was cheaper repair than what I was quoted by trusted mechanic (actually friend of family). I made a counter suggestion. They don’t seem interested in making this right unless I repair this car or buy another. Why would I buy anything from them after that as my first experience?. No concept of customer satisfaction or customer retention. I had actually been telling friends to go there...until now. I was originally going to look at cars closer to me but parents said to go there since they are friends. We gave them business and planned to give them more. Bad business.
1 8 years ago (02-10-2017)

Very easy to deal with excellent service. My second time buying here would do again.
5 7 years ago (01-02-2018)