Best Buy

The best part about shopping here is how very helpful the staff are. Every time I go I am asked at least twice if I need help with anything. When I do have questions about certain products they are very knowledgeable and help me choose the right one for my needs. They don't try to get you to buy the most expensive thing all the time either. The store is clean and well organized.
5 7 years ago (26-05-2018)

Needed help finding certain computer components and then later on with a WiFi extender and some power strips/extension cords. No pressure to buy something else, just plain talk about what they had and what it could do and let me make my own decision since I knew what I wanted. They will be able to help someone who doesn't know technology, as well. I'd feel comfortable sending my mother in here alone and to know she won't come home with a lot of stuff she didn't need.
5 7 years ago (10-03-2018)

One star is more than they deserve. We bought a stove on Dec 31. First, they gave us the price of the stove and when we went to ring it up they tell us there was a $250 charge for the conversion kit. When we said we would need to look into that and started to walk away that price went down to $70.00. It took six scheduled appointments to finally get it installed. Two of the appointments they did not even show up or call. That was 27 hours of my PTO at work that I had to take to be there at their convenience. After their first attempt the oven flamed up and filled our house with smoke. We called the store and they tried to blame our propane provider. We asked for a manager and got "there was no manager on duty" and we also did not receive a call back. After dealing with their customer (no) service to no avail, we got the polite "good faith offer" of $125. After spending nearly $1400 and six weeks of dealing with their rude and incompetent customer (no) service, nothing has been resolved and they keep promising to call back and don't. My advice to anyone who wants to buy something from Best Buy (Best No Service), be forewarned to not expect to get any help if something goes wrong. Just try to get someone to talk to you without a script. Let me save you some time and tell you now-"We are sorry that you had a bad experience and we would like to give you a fair and generous offer in good faith."
1 7 years ago (09-02-2018)

I went to the store and the associates and manager treated me like I was family only thing was I am from Florida in on business and they made the start of my trip go from a very bad situation to one that was awesome turning everything around. They gave me the best customer service experience I have ever had and that says alot from someone with 22 years of retail management experience. Kudos to Kerry Carter and Crew.
5 7 years ago (05-05-2018)

I had purchased a TV online and by the time it arrived at my door (laying on its side) it looked like the delivery driver had hulk smashed it the entire drive to my house. I took it to the best buy store (cause there was no way I was ordering it online again!) and was met by a gentleman named Kary, he had absolutely wonderful customer service skills. He had a very good and positive attitude and said it was no problem and would be happy to exchange it. I was impressed and loved the store and it's workers!
5 7 years ago (13-01-2018)